Ask for the virtual extension to join and join the calling extension to it

This example is written for the Canistracci OIL tenant. Create the objects with a Docs Demo prefix, test them on non-production numbers, and then adapt the same structure for the production tenant.

Let's start by creating the media file for asking the virtual extension to join and press the # key. You can record yourself or use the Text to Speech facility.

Create a Custom Destination to read the virtual extension number. It will be stored in a channel variable named ${USR-virtual}

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Create a feature code to join the virtual extension number.

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Use that feature code using another feature code and passing the variable ${USR-virtual}

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Put all together

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Validation

• Confirm the tenant selected in the top bar is Canistracci OIL before creating the example.
• Verify the created objects appear in the expected Configuration menu page.
• Place a controlled test call or run the related status check.
• Remove or disable temporary test numbers when the example is no longer needed.