# Collect feedback from clients calling support

This example is written for the **Canistracci OIL** tenant. Create the objects with a **Docs Demo** prefix, test them on non-production numbers, and then adapt the same structure for the production tenant.

It is now simple and easy to collect a feedback from a call, like a call to a support group. It can be done for calls going to Hunt Groups or to Queues.

Start by creating your queue, in the normal way.

[![image.png](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/scaled-1680-/image.png)](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/image.png)

Proceed in creating the feedback collector, using an IVR with some response values. In this case just from 1 to 5.

[![image.png](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/scaled-1680-/YEEimage.png)](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/YEEimage.png)

Arrange all together by using the Special Destination "Continue execution when called party hangup"

[![image.png](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/scaled-1680-/J8zimage.png)](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/J8zimage.png)

The outcome of the IVR/Feedback/Poll, can be easily seen in the Stats/IVR

[![image.png](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/scaled-1680-/Vuximage.png)](https://manual.mirtapbx.com/uploads/images/gallery/2026-10/Vuximage.png)

If you like to measure the performance for each agent, you need to create an IVR for each agent and then select it using a condition. The condition needs to check the system variable MEMBERNAME. Unfortunately, by design (bad design) it is not possible to query a system variable directly, so you need to first assign the system variable to an USR variable and then test it.

<figure id="bkmrk-canistracci-oil-exam"><figcaption>Canistracci OIL example screen for Collect feedback from clients calling support.</figcaption></figure>## Validation

- Confirm the tenant selected in the top bar is Canistracci OIL before creating the example.
- Verify the created objects appear in the expected Configuration menu page.
- Place a controlled test call or run the related status check.
- Remove or disable temporary test numbers when the example is no longer needed.