Create a forwarding from an extension using a feature code

This example is written for the Canistracci OIL tenant. Create the objects with a Docs Demo prefix, test them on non-production numbers, and then adapt the same structure for the production tenant.

You can create a forwarding for the calling extension using a feature code. You need to define the feature code as the following:

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You can create also a feature code to disable the unconditional forward

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It is important to understand what happens when the forwarding is created in this way:

System checks if there is a Custom Destination "Forward To" for the number specified. If there is, it is used, if there is not, it is created with default configuration. In the Configuration/Settings menu is possible to specify the default callerID and default timeout used when custom destinations are created this way

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The defined Custom Destination is used in the "Unconditional Forward" destination

Validation

• Confirm the tenant selected in the top bar is Canistracci OIL before creating the example.
• Verify the created objects appear in the expected Configuration menu page.
• Place a controlled test call or run the related status check.
• Remove or disable temporary test numbers when the example is no longer needed.