Play the agent name to the caller

This example is written for the Canistracci OIL tenant. Create the objects with a Docs Demo prefix, test them on non-production numbers, and then adapt the same structure for the production tenant.
We are going to check how to configure a cool feature, allowing the name of the agent to be played before connecting the agent. Not only, but we are going to use the time the name is played to the caller to remind to the agent the name of the queue they are answering.
Let's start by define a media file creating the message, containing the name of the agent, at runtime, using Text to Speech.
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As you may noticed, instead of the function ${CONNECTEDLINE(name)} I have used a variable, ${USR-agentname}. This is needed because you cannot easily recover functions from inside the Media File text box. Due to this limitation, I need to create another Custom Destination to define the variable ${USR-agentname} with the connected line name
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We want to play the agent name to the caller and in the same time play the name of the queue to the agent, so we define a static media file containing the name of the queue
We are going now to create the custom destination "Execute separately on channels when answer"
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It is important to use the Special Destination "Wait for caller execution completed" or otherwise the message to the caller will be cut when the message to the agent will finish playing.
Now you can use the defined Custom Destination to play the agent name to your callers entering the queue
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Canistracci OIL example screen for Play the agent name to the caller.
Validation
Confirm the tenant selected in the top bar is Canistracci OIL before creating the example.
Verify the created objects appear in the expected Configuration menu page.
Place a controlled test call or run the related status check.
Remove or disable temporary test numbers when the example is no longer needed.