# Statsboards The **Statsboards** status page is used to inspect operational state and historical records without changing normal tenant configuration. How to Use 1. Open **Status > Statsboards**. 2. Confirm that the selected tenant is correct, or use the available global view when your account allows it. 3. Use filters to narrow the result before exporting or reviewing detailed records. 4. For live status pages, refresh the page after making configuration changes that should affect the state. Operational Notes Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view. # Total Inbound Duration The **Total Inbound Duration** statsboard report adds a reusable card for **Total inbound duration**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Total Inbound Duration example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/6Putotal-inbound-duration.png)

Total Inbound Duration example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Total inbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Sum sc\_duration for Simple CDR rows where sc\_direction is IN. ## When To Use Useful for seeing how much inbound traffic the tenant handled. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Total Outbound Duration The **Total Outbound Duration** statsboard report adds a reusable card for **Total outbound duration**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Total Outbound Duration example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/bP7total-outbound-duration.png)

Total Outbound Duration example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Total outbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Sum sc\_duration for Simple CDR rows where sc\_direction is OUT. ## When To Use Useful for tracking outbound trunk usage and customer-callback workload. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Average Inbound Duration The **Average Inbound Duration** statsboard report adds a reusable card for **Average inbound duration**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Average Inbound Duration example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/DYFaverage-inbound-duration.png)

Average Inbound Duration example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average inbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Average sc\_duration for inbound Simple CDR rows. ## When To Use Helps spot days where inbound calls become longer than usual. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Average Outbound Duration The **Average Outbound Duration** statsboard report adds a reusable card for **Average outbound duration**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Average Outbound Duration example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/WhQaverage-outbound-duration.png)

Average Outbound Duration example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average outbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Average sc\_duration for outbound Simple CDR rows. ## When To Use Helps compare outbound follow-up duration across periods. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Total Talk Time The **Total Talk Time** statsboard report adds a reusable card for **Total talk time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Total Talk Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/mqdtotal-talk-time.png)

Total Talk Time example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Total talk time
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Sum sc\_billsec for Simple CDR rows in the selected period. ## When To Use Measures real answered conversation time instead of total call setup time. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Average Talk Time The **Average Talk Time** statsboard report adds a reusable card for **Average talk time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Average Talk Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/fGFaverage-talk-time.png)

Average Talk Time example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average talk time
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Average sc\_billsec for answered Simple CDR rows. ## When To Use Useful when comparing agent or tenant conversation patterns. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Answered Call Count The **Answered Call Count** statsboard report adds a reusable card for **Answered call count**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Answered Call Count example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Voranswered-call-count.png)

Answered Call Count example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Answered call count
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Count Simple CDR rows where sc\_billsec is greater than zero or disposition is ANSWERED. ## When To Use Gives a tenant-level answered call volume trend. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Missed / Failed Inbound Calls The **Missed / Failed Inbound Calls** statsboard report adds a reusable card for **Missed / failed inbound calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Missed / Failed Inbound Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/xVPmissed-failed-inbound-calls.png)

Missed / Failed Inbound Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Missed / failed inbound calls
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Count inbound Simple CDR rows that were not answered. ## When To Use Highlights inbound demand that did not reach a successful conversation. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Outbound Failed Calls The **Outbound Failed Calls** statsboard report adds a reusable card for **Outbound failed calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Outbound Failed Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/kxDoutbound-failed-calls.png)

Outbound Failed Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Outbound failed calls
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Count outbound Simple CDR rows with failed, busy, no-answer, congestion, or unavailable disposition. ## When To Use Useful for identifying carrier or dialing-quality problems. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Answer Rate % The **Answer Rate %** statsboard report adds a reusable card for **Answer rate %**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Answer Rate % example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/sL6answer-rate.png)

Answer Rate % example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Answer rate %
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Answered Simple CDR rows divided by all Simple CDR rows, multiplied by 100. ## When To Use Provides a fast tenant-level service-health indicator. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Average Time To Answer The **Average Time To Answer** statsboard report adds a reusable card for **Average time to answer**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Average Time To Answer example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/pJsaverage-time-to-answer.png)

Average Time To Answer example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average time to answer
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Average seconds between sc\_start and sc\_whenanswered for answered rows. ## When To Use Shows how quickly answered calls are picked up. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Short Calls Count The **Short Calls Count** statsboard report adds a reusable card for **Short calls count**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Short Calls Count example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/DvVshort-calls-count.png)

Short Calls Count example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Short calls count
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

## Calculation Count Simple CDR rows with sc\_duration greater than zero and under the configured short-call threshold. ## When To Use Helps detect wrong-number calls, failed conversations, or nuisance traffic. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Top Called Numbers The **Top Called Numbers** statsboard report adds a reusable card for **Top called numbers**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Top Called Numbers example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Gz7top-called-numbers.png)

Top Called Numbers example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_TOP`
Metric	Top called numbers
Data source	Simple CDR
Display	Top-N bar chart or table.

## Calculation Group Simple CDR rows by sc\_dialednum and count each destination. ## When To Use Shows the destinations receiving the most calls. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Top Callers The **Top Callers** statsboard report adds a reusable card for **Top callers**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Top Callers example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/r9vtop-callers.png)

Top Callers example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_TOP`
Metric	Top callers
Data source	Simple CDR
Display	Top-N bar chart or table.

## Calculation Group Simple CDR rows by caller number and caller name, then count calls. ## When To Use Identifies frequent callers or high-volume sources. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Disposition The **Calls By Disposition** statsboard report adds a reusable card for **Calls by disposition**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Disposition example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Nv5calls-by-disposition.png)

Calls By Disposition example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by disposition
Data source	Simple CDR
Display	Pie chart, bar chart, or table.

## Calculation Group Simple CDR rows by sc\_disposition. ## When To Use Shows the result mix for the selected period. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Direction The **Calls By Direction** statsboard report adds a reusable card for **Calls by direction**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Direction example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Ttkcalls-by-direction.png)

Calls By Direction example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by direction
Data source	Simple CDR
Display	Pie chart, bar chart, or table.

## Calculation Group Simple CDR rows by sc\_direction. ## When To Use Compares inbound, outbound, and local call flow. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Answering Extension The **Calls By Answering Extension** statsboard report adds a reusable card for **Calls by answering extension**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Answering Extension example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/RrNcalls-by-answering-extension.png)

Calls By Answering Extension example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by answering extension
Data source	Simple CDR
Display	Pie chart, bar chart, or table.

## Calculation Group Simple CDR rows by sc\_whoanswered, using Unanswered when empty. ## When To Use Shows where answered calls landed. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Hour Of Day The **Calls By Hour Of Day** statsboard report adds a reusable card for **Calls by hour of day**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Hour Of Day example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/xsscalls-by-hour-of-day.png)

Calls By Hour Of Day example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by hour of day
Data source	Simple CDR
Display	Bar chart or table.

## Calculation Group Simple CDR rows by the hour extracted from sc\_start. ## When To Use Finds the busiest hours for staffing and routing decisions. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Weekday The **Calls By Weekday** statsboard report adds a reusable card for **Calls by weekday**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Weekday example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/dEBcalls-by-weekday.png)

Calls By Weekday example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by weekday
Data source	Simple CDR
Display	Bar chart or table.

## Calculation Group Simple CDR rows by weekday extracted from sc\_start. ## When To Use Compares traffic patterns across the week. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Longest Calls The **Longest Calls** statsboard report adds a reusable card for **Longest calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Longest Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/T5Jlongest-calls.png)

Longest Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`CALLS_TOP`
Metric	Longest calls
Data source	Simple CDR
Display	Table by default, with caller, dialed number, disposition, and duration.

## Calculation Sort Simple CDR rows by sc\_duration descending and return the configured top-N rows. ## When To Use Finds unusually long calls for review, billing, or quality checks. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Entered Calls The **Queue Entered Calls** statsboard report adds a reusable card for **Queue entered calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Entered Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/uCtqueue-entered-calls.png)

Queue Entered Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue entered calls
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Count distinct queue\_log callid values where event is ENTERQUEUE. ## When To Use Shows queue demand over time. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Answered Calls The **Queue Answered Calls** statsboard report adds a reusable card for **Queue answered calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Answered Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/JSfqueue-answered-calls.png)

Queue Answered Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue answered calls
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Count distinct queue\_log callid values where event is CONNECT. ## When To Use Shows how many calls were answered by queue members. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Abandoned Calls The **Queue Abandoned Calls** statsboard report adds a reusable card for **Queue abandoned calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Abandoned Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/F36queue-abandoned-calls.png)

Queue Abandoned Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue abandoned calls
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Count distinct queue\_log callid values where event is ABANDON. ## When To Use Shows caller drop-off before answer. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Transferred Calls The **Queue Transferred Calls** statsboard report adds a reusable card for **Queue transferred calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Transferred Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/oK9queue-transferred-calls.png)

Queue Transferred Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue transferred calls
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Count distinct queue\_log callid values for TRANSFER, BLINDTRANSFER, and ATTENDEDTRANSFER events. ## When To Use Shows how often queue calls are transferred after handling. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Timeout Calls The **Queue Timeout Calls** statsboard report adds a reusable card for **Queue timeout calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Timeout Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/hyJqueue-timeout-calls.png)

Queue Timeout Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue timeout calls
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Count distinct queue\_log callid values where event is EXITWITHTIMEOUT. ## When To Use Shows calls leaving the queue due to timeout handling. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Answer Rate % The **Queue Answer Rate %** statsboard report adds a reusable card for **Queue answer rate %**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Answer Rate % example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/ODDqueue-answer-rate.png)

Queue Answer Rate % example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue answer rate %
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation CONNECT calls divided by ENTERQUEUE calls, multiplied by 100. ## When To Use Measures queue answer effectiveness. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Abandon Rate % The **Queue Abandon Rate %** statsboard report adds a reusable card for **Queue abandon rate %**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Abandon Rate % example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/tkuqueue-abandon-rate.png)

Queue Abandon Rate % example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue abandon rate %
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation ABANDON calls divided by ENTERQUEUE calls, multiplied by 100. ## When To Use Measures caller abandonment pressure. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Queue Timeout Rate % The **Queue Timeout Rate %** statsboard report adds a reusable card for **Queue timeout rate %**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Queue Timeout Rate % example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/nTSqueue-timeout-rate.png)

Queue Timeout Rate % example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue timeout rate %
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation EXITWITHTIMEOUT calls divided by ENTERQUEUE calls, multiplied by 100. ## When To Use Shows how often queue timeout routing is used. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Average Queue Wait Before Answer The **Average Queue Wait Before Answer** statsboard report adds a reusable card for **Average queue wait before answer**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Average Queue Wait Before Answer example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/IbQaverage-queue-wait-before-answer.png)

Average Queue Wait Before Answer example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Average queue wait before answer
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Average completion hold time from COMPLETECALLER and COMPLETEAGENT data1. ## When To Use Shows how long answered callers waited before an agent took the call. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Average Queue Wait Before Abandon The **Average Queue Wait Before Abandon** statsboard report adds a reusable card for **Average queue wait before abandon**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Average Queue Wait Before Abandon example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/0jfaverage-queue-wait-before-abandon.png)

Average Queue Wait Before Abandon example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Average queue wait before abandon
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Average ABANDON data3 wait time. ## When To Use Shows how long abandoned callers waited before leaving. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Max Queue Wait Time The **Max Queue Wait Time** statsboard report adds a reusable card for **Max queue wait time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Max Queue Wait Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/c9hmax-queue-wait-time.png)

Max Queue Wait Time example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Max queue wait time
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Maximum wait time across answered, abandoned, timed-out, and transferred queue events. ## When To Use Highlights worst-case queue waiting time. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # SLA % The **SLA %** statsboard report adds a reusable card for **SLA %**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![SLA % example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/7Jmsla.png)

SLA % example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	SLA %
Data source	Queue Log
Display	Multi-queue time-series chart.

## Calculation Answered queue calls within servicelevel seconds divided by entered calls, multiplied by 100. ## When To Use Tracks service-level compliance using the queue service level when available. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Queue The **Calls By Queue** statsboard report adds a reusable card for **Calls by queue**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Queue example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/QHEcalls-by-queue.png)

Calls By Queue example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Calls by queue
Data source	Queue Log
Display	Bar chart or table.

## Calculation Count ENTERQUEUE events grouped by queue. ## When To Use Compares traffic among queues in the selected period. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Calls By Agent The **Calls By Agent** statsboard report adds a reusable card for **Calls by agent**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Calls By Agent example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/PPjcalls-by-agent.png)

Calls By Agent example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_AGENT_METRIC`
Metric	Calls by agent
Data source	Queue Log
Display	Top-N bar chart or table.

## Calculation Count distinct queue calls with agent-handled events grouped by agent. ## When To Use Shows the busiest queue agents. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Agent Answered Calls The **Agent Answered Calls** statsboard report adds a reusable card for **Agent answered calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Agent Answered Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/NwLagent-answered-calls.png)

Agent Answered Calls example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_AGENT_METRIC`
Metric	Agent answered calls
Data source	Queue Log
Display	Top-N bar chart or table.

## Calculation Count distinct CONNECT events grouped by queue\_log agent. ## When To Use Shows answered call distribution among agents. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. # Agent Average Talk Time The **Agent Average Talk Time** statsboard report adds a reusable card for **Agent average talk time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

![Agent Average Talk Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/jqwagent-average-talk-time.png)

Agent Average Talk Time example with fictional data.

## Configuration

Field	Value
Statsboard box type	`QUEUE_AGENT_METRIC`
Metric	Agent average talk time
Data source	Queue Log
Display	Top-N bar chart or table.

## Calculation Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent. ## When To Use Compares average queue conversation duration by agent. ## Notes - The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. - The report follows the date range selected when opening the statsboard. - Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.