Statsboards The Statsboards status page is used to inspect operational state and historical records without changing normal tenant configuration. How to Use Open Status > Statsboards. Confirm that the selected tenant is correct, or use the available global view when your account allows it. Use filters to narrow the result before exporting or reviewing detailed records. For live status pages, refresh the page after making configuration changes that should affect the state. Operational Notes Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view. Total Inbound Duration The Total Inbound Duration statsboard report adds a reusable card for Total inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Total Inbound Duration example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Total inbound duration Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Sum sc_duration for Simple CDR rows where sc_direction is IN. When To Use Useful for seeing how much inbound traffic the tenant handled. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Total Outbound Duration The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Total Outbound Duration example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Total outbound duration Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Sum sc_duration for Simple CDR rows where sc_direction is OUT. When To Use Useful for tracking outbound trunk usage and customer-callback workload. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Average Inbound Duration The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Inbound Duration example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Average inbound duration Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Average sc_duration for inbound Simple CDR rows. When To Use Helps spot days where inbound calls become longer than usual. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Average Outbound Duration The Average Outbound Duration statsboard report adds a reusable card for Average outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Outbound Duration example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Average outbound duration Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Average sc_duration for outbound Simple CDR rows. When To Use Helps compare outbound follow-up duration across periods. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Total Talk Time The Total Talk Time statsboard report adds a reusable card for Total talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Total Talk Time example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Total talk time Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Sum sc_billsec for Simple CDR rows in the selected period. When To Use Measures real answered conversation time instead of total call setup time. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Average Talk Time The Average Talk Time statsboard report adds a reusable card for Average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Talk Time example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Average talk time Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Average sc_billsec for answered Simple CDR rows. When To Use Useful when comparing agent or tenant conversation patterns. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Answered Call Count The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Answered Call Count example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Answered call count Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Count Simple CDR rows where sc_billsec is greater than zero or disposition is ANSWERED. When To Use Gives a tenant-level answered call volume trend. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Missed / Failed Inbound Calls The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbound calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Missed / Failed Inbound Calls example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Missed / failed inbound calls Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Count inbound Simple CDR rows that were not answered. When To Use Highlights inbound demand that did not reach a successful conversation. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Outbound Failed Calls The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Outbound Failed Calls example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Outbound failed calls Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Count outbound Simple CDR rows with failed, busy, no-answer, congestion, or unavailable disposition. When To Use Useful for identifying carrier or dialing-quality problems. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Answer Rate % The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Answer Rate % example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Answer rate % Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Answered Simple CDR rows divided by all Simple CDR rows, multiplied by 100. When To Use Provides a fast tenant-level service-health indicator. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Average Time To Answer The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Time To Answer example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Average time to answer Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Average seconds between sc_start and sc_whenanswered for answered rows. When To Use Shows how quickly answered calls are picked up. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Short Calls Count The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Short Calls Count example with fictional data. Configuration Field Value Statsboard box type CALLS_METRIC Metric Short calls count Data source Simple CDR Display Line or bar chart by selected date bucket. Calculation Count Simple CDR rows with sc_duration greater than zero and under the configured short-call threshold. When To Use Helps detect wrong-number calls, failed conversations, or nuisance traffic. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Top Called Numbers The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Top Called Numbers example with fictional data. Configuration Field Value Statsboard box type CALLS_TOP Metric Top called numbers Data source Simple CDR Display Top-N bar chart or table. Calculation Group Simple CDR rows by sc_dialednum and count each destination. When To Use Shows the destinations receiving the most calls. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Top Callers The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Top Callers example with fictional data. Configuration Field Value Statsboard box type CALLS_TOP Metric Top callers Data source Simple CDR Display Top-N bar chart or table. Calculation Group Simple CDR rows by caller number and caller name, then count calls. When To Use Identifies frequent callers or high-volume sources. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Disposition The Calls By Disposition statsboard report adds a reusable card for Calls by disposition. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Disposition example with fictional data. Configuration Field Value Statsboard box type CALLS_BREAKDOWN Metric Calls by disposition Data source Simple CDR Display Pie chart, bar chart, or table. Calculation Group Simple CDR rows by sc_disposition. When To Use Shows the result mix for the selected period. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Direction The Calls By Direction statsboard report adds a reusable card for Calls by direction. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Direction example with fictional data. Configuration Field Value Statsboard box type CALLS_BREAKDOWN Metric Calls by direction Data source Simple CDR Display Pie chart, bar chart, or table. Calculation Group Simple CDR rows by sc_direction. When To Use Compares inbound, outbound, and local call flow. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Answering Extension The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering extension. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Answering Extension example with fictional data. Configuration Field Value Statsboard box type CALLS_BREAKDOWN Metric Calls by answering extension Data source Simple CDR Display Pie chart, bar chart, or table. Calculation Group Simple CDR rows by sc_whoanswered, using Unanswered when empty. When To Use Shows where answered calls landed. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Hour Of Day The Calls By Hour Of Day statsboard report adds a reusable card for Calls by hour of day. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Hour Of Day example with fictional data. Configuration Field Value Statsboard box type CALLS_BREAKDOWN Metric Calls by hour of day Data source Simple CDR Display Bar chart or table. Calculation Group Simple CDR rows by the hour extracted from sc_start. When To Use Finds the busiest hours for staffing and routing decisions. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Weekday The Calls By Weekday statsboard report adds a reusable card for Calls by weekday. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Weekday example with fictional data. Configuration Field Value Statsboard box type CALLS_BREAKDOWN Metric Calls by weekday Data source Simple CDR Display Bar chart or table. Calculation Group Simple CDR rows by weekday extracted from sc_start. When To Use Compares traffic patterns across the week. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Longest Calls The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Longest Calls example with fictional data. Configuration Field Value Statsboard box type CALLS_TOP Metric Longest calls Data source Simple CDR Display Table by default, with caller, dialed number, disposition, and duration. Calculation Sort Simple CDR rows by sc_duration descending and return the configured top-N rows. When To Use Finds unusually long calls for review, billing, or quality checks. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Entered Calls The Queue Entered Calls statsboard report adds a reusable card for Queue entered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Entered Calls example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue entered calls Data source Queue Log Display Multi-queue time-series chart. Calculation Count distinct queue_log callid values where event is ENTERQUEUE. When To Use Shows queue demand over time. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Answered Calls The Queue Answered Calls statsboard report adds a reusable card for Queue answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Answered Calls example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue answered calls Data source Queue Log Display Multi-queue time-series chart. Calculation Count distinct queue_log callid values where event is CONNECT. When To Use Shows how many calls were answered by queue members. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Abandoned Calls The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Abandoned Calls example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue abandoned calls Data source Queue Log Display Multi-queue time-series chart. Calculation Count distinct queue_log callid values where event is ABANDON. When To Use Shows caller drop-off before answer. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Transferred Calls The Queue Transferred Calls statsboard report adds a reusable card for Queue transferred calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Transferred Calls example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue transferred calls Data source Queue Log Display Multi-queue time-series chart. Calculation Count distinct queue_log callid values for TRANSFER, BLINDTRANSFER, and ATTENDEDTRANSFER events. When To Use Shows how often queue calls are transferred after handling. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Timeout Calls The Queue Timeout Calls statsboard report adds a reusable card for Queue timeout calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Timeout Calls example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue timeout calls Data source Queue Log Display Multi-queue time-series chart. Calculation Count distinct queue_log callid values where event is EXITWITHTIMEOUT. When To Use Shows calls leaving the queue due to timeout handling. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Answer Rate % The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Answer Rate % example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue answer rate % Data source Queue Log Display Multi-queue time-series chart. Calculation CONNECT calls divided by ENTERQUEUE calls, multiplied by 100. When To Use Measures queue answer effectiveness. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Abandon Rate % The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Abandon Rate % example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue abandon rate % Data source Queue Log Display Multi-queue time-series chart. Calculation ABANDON calls divided by ENTERQUEUE calls, multiplied by 100. When To Use Measures caller abandonment pressure. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Queue Timeout Rate % The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Queue Timeout Rate % example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Queue timeout rate % Data source Queue Log Display Multi-queue time-series chart. Calculation EXITWITHTIMEOUT calls divided by ENTERQUEUE calls, multiplied by 100. When To Use Shows how often queue timeout routing is used. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Average Queue Wait Before Answer The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wait before answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Queue Wait Before Answer example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Average queue wait before answer Data source Queue Log Display Multi-queue time-series chart. Calculation Average completion hold time from COMPLETECALLER and COMPLETEAGENT data1. When To Use Shows how long answered callers waited before an agent took the call. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Average Queue Wait Before Abandon The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wait before abandon. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Average Queue Wait Before Abandon example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Average queue wait before abandon Data source Queue Log Display Multi-queue time-series chart. Calculation Average ABANDON data3 wait time. When To Use Shows how long abandoned callers waited before leaving. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Max Queue Wait Time The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Max Queue Wait Time example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Max queue wait time Data source Queue Log Display Multi-queue time-series chart. Calculation Maximum wait time across answered, abandoned, timed-out, and transferred queue events. When To Use Highlights worst-case queue waiting time. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. SLA % The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. SLA % example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric SLA % Data source Queue Log Display Multi-queue time-series chart. Calculation Answered queue calls within servicelevel seconds divided by entered calls, multiplied by 100. When To Use Tracks service-level compliance using the queue service level when available. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Queue The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Queue example with fictional data. Configuration Field Value Statsboard box type QUEUE_METRIC Metric Calls by queue Data source Queue Log Display Bar chart or table. Calculation Count ENTERQUEUE events grouped by queue. When To Use Compares traffic among queues in the selected period. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Calls By Agent The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Calls By Agent example with fictional data. Configuration Field Value Statsboard box type QUEUE_AGENT_METRIC Metric Calls by agent Data source Queue Log Display Top-N bar chart or table. Calculation Count distinct queue calls with agent-handled events grouped by agent. When To Use Shows the busiest queue agents. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Agent Answered Calls The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Agent Answered Calls example with fictional data. Configuration Field Value Statsboard box type QUEUE_AGENT_METRIC Metric Agent answered calls Data source Queue Log Display Top-N bar chart or table. Calculation Count distinct CONNECT events grouped by queue_log agent. When To Use Shows answered call distribution among agents. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant. Agent Average Talk Time The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board. Agent Average Talk Time example with fictional data. Configuration Field Value Statsboard box type QUEUE_AGENT_METRIC Metric Agent average talk time Data source Queue Log Display Top-N bar chart or table. Calculation Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent. When To Use Compares average queue conversation duration by agent. Notes The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data. The report follows the date range selected when opening the statsboard. Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.