Status

The Call History chapter documents the tenant call-history screens used to review completed and attempted calls. The screenshots below were captured from the live interface with fictional call data in the Canistracci Oil tenant.

Open Status > Call History and confirm that the tenant selector at the top of the screen points to the tenant you want to inspect. Call History is a diagnostic area: use it to search, export, listen to recordings, and open related log pages. Change configuration objects from their configuration pages instead of editing status data.

Complete Call History

Complete Call History shows the detailed call-detail view. It is the best view for troubleshooting because it exposes individual call legs, linked IDs, destination context, final landing information, provider account, cost fields when billing is enabled, and optional transcript, summary, and sentiment columns.

Area	How to use it
Filters	Use the date range, source, destination, and additional filters before reviewing or exporting. Narrow filters keep the grid responsive and make exports easier to audit.
Columns	Select Columns to hide, show, and reorder fields. The browser stores the column selection locally, so each administrator can keep a personal troubleshooting layout.
Rows	Each row represents a call-detail entry or relevant call leg. Use linked ID, unique ID, destination, disposition, duration, and where-landed fields to follow how the call moved through the PBX.
Recordings	Recording icons open the recording player when recordings are available. The player can expose main, transmit, and receive recordings, plus copy, download, or delete controls depending on permissions.
View switch	Select Simple View to move from detailed call legs to the summarized call-history view.

Simple Call History

Simple Call History groups call data into an easier operational view. It is useful for help-desk work, quick call searches, and user-facing explanations because it focuses on date, direction, caller ID, dialed number, disposition, duration, and talk time.

Area	How to use it
Summary rows	Each row is a simplified call record. Expand a row to inspect the underlying detailed call legs without leaving the simple view.
Direction and disposition	Use direction to distinguish inbound, outbound, local, and active calls. Use disposition to quickly find answered, missed, failed, busy, or abandoned calls.
Columns	Use Columns to keep the grid compact for operational staff while still allowing hidden troubleshooting fields when needed.
Multi-select	Enable multi-select when you need to run actions such as blacklist or transcription scheduling on more than one selected call.
View switch	Select Complete View when you need call-leg detail, linked IDs, provider data, where-landed data, or billing-related columns.

Changing the View

You can change views directly from the Call History page by selecting Simple View or Complete View. The administrator can also choose the default view from Admin > Settings, in the Call History Theming section.

Admin Settings Call History Theming section showing the default Call History view controls.

Setting	Meaning
Call History view	Controls the default Call History view. Show all legs opens the full detailed view, Show only relevant entries keeps a compact detailed view, and Simple view opens the summary view by default.
Call History easy filters	Shows or hides the top filter form with date, source, destination, and related quick filters.
Call History mobile view	Allows MiRTA PBX to open the mobile-optimized call-history view automatically on smartphones.
Call History destination view	Controls whether the destination column shows dialed digits, expanded digits, or both.
Call History row count	Controls how aggressively the system counts matching rows. Approximate or skipped counts can improve performance on large call-history tables.
Call History number of rows preloaded	Sets how many rows are loaded initially when the page opens.
Call History wherelanded preprocessing	Schedules preprocessing of where-landed data so the Call History page can open faster when that calculation is expensive.

Linked Pages and Actions

The following controls can appear in Complete Call History and Simple Call History depending on tenant settings, installed modules, and the permissions of the logged-in administrator.

Linked page or action	Explanation
Complete View / Simple View	Switches between the detailed call-leg grid and the summarized call-history grid. This changes the current view only; the default view is configured in Admin Settings.
Call Steps	Opens the chronological call-step view for the selected call. Use it to understand transfers, bridges, queue handling, dial attempts, hangups, and other call events.
Recording Player	Opens from recording icons in the grid. It plays available recordings and may offer copy-link, download, delete, or alternate-channel recording controls according to permissions.
CSV Export and XLS Export	Exports the current prepared dataset. Filter first, then export, so the downloaded file contains only the calls you intend to review.
Blacklist callerid	Adds the selected caller ID to the tenant blacklist with a reason based on the call date. Use it only after confirming the number should be blocked.
Call Hold Logs	Opens hold-event history, including extension, start, end, duration, party held, unique ID, and linked ID. Use it to investigate long holds and caller experience.
Parked Call Logs	Opens parking history, including extension, parking space, parking lot, duration, party, and unique ID. Use it to verify parking-lot workflows.
Scheduled Call Logs	Opens scheduled-call history, including the target number, not-before time, attempts, confirmation, DTMF received, status, and sender.
AI Logs	Opens generative AI call logs with caller ID, start and end time, duration, talk time, token counts, and unique ID. Use it to audit AI-assisted call handling.
Voice Service Logs	Opens voice-service usage logs for text-to-speech, speech-to-text, and similar services. It shows provider, unique ID, words, duration, characters, tokens, and language.
Call Privacy/Screening	Opens the privacy and screening status page for caller IDs. Administrators with permission can review or adjust the action assigned to screened callers.
AI Processing	Opens the queue of transcript, summary, and sentiment processing jobs, including action, unique ID, first check, last check, note, and notification email.
Transcribe call	Schedules transcription, summarization, or sentiment analysis for selected recorded calls. The dialog can also send a notification email when processing is complete.
Alarms Received	Appears when alarm controls are enabled. It opens the received-alarm history related to alarm receiver handling.

Operational Notes

Use Complete Call History for troubleshooting and Simple Call History for quick operational lookup.
Filter by date and tenant before exporting or scheduling actions on calls.
Recording, export, deletion, billing, transcription, and AI actions depend on permissions and enabled features.
When the grid feels slow on large deployments, review the Call History row count, preloaded rows, easy filters, and where-landed preprocessing settings.

SMS History

SMS History status and operational review.

SMS History

Overview

The SMS History status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > SMS History.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Queue History

Queue History status and operational review.

Queue History

Overview

The Queue History status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Queue History.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

IVR Logs

IVR Logs status and operational review.

IVR Logs

Overview

The IVR Logs status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > IVR Logs.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Response Path Logs

Response Path Logs status and operational review.

Response Path Logs

Overview

The Response Path Logs status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Response Path Logs.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Peers

Peers status and operational review.

Peers

Overview

The Peers status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Peers.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Conferences

Conferences status and operational review.

Conferences

Overview

The Conferences status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Conferences.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Queues

Queues status and operational review.

Queues

Overview

The Queues status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Queues.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Faxes

Faxes status and operational review.

Faxes

Overview

The Faxes status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Faxes.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Reports

Reports status and operational review.

Reports

Overview

The Reports status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Reports.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Voicemail Messages

Voicemail Messages status and operational review.

Voicemail Messages

Overview

The Voicemail Messages status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Voicemail Messages.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Mail Messages

Mail Messages status and operational review.

Mail Messages

Overview

The Mail Messages status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Mail Messages.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Balance

Balance status and operational review.

Balance

Overview

The Balance status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Balance.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Stats

Stats status and operational review.

Stats

Overview

The Stats status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Stats.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Statsboards

The Statsboards status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Statsboards.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.

Statsboards

Total Inbound Duration

The Total Inbound Duration statsboard report adds a reusable card for Total inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Total inbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Sum sc_duration for Simple CDR rows where sc_direction is IN.

When To Use

Useful for seeing how much inbound traffic the tenant handled.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Total Outbound Duration

The Total Outbound Duration statsboard report adds a reusable card for Total outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Total outbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Sum sc_duration for Simple CDR rows where sc_direction is OUT.

When To Use

Useful for tracking outbound trunk usage and customer-callback workload.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Average Inbound Duration

The Average Inbound Duration statsboard report adds a reusable card for Average inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average inbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Average sc_duration for inbound Simple CDR rows.

When To Use

Helps spot days where inbound calls become longer than usual.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Average Outbound Duration

The Average Outbound Duration statsboard report adds a reusable card for Average outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average outbound duration
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Average sc_duration for outbound Simple CDR rows.

When To Use

Helps compare outbound follow-up duration across periods.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Total Talk Time

The Total Talk Time statsboard report adds a reusable card for Total talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Total talk time
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Sum sc_billsec for Simple CDR rows in the selected period.

When To Use

Measures real answered conversation time instead of total call setup time.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Average Talk Time

The Average Talk Time statsboard report adds a reusable card for Average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average talk time
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Average sc_billsec for answered Simple CDR rows.

When To Use

Useful when comparing agent or tenant conversation patterns.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Answered Call Count

The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Answered call count
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Count Simple CDR rows where sc_billsec is greater than zero or disposition is ANSWERED.

When To Use

Gives a tenant-level answered call volume trend.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Missed / Failed Inbound Calls

The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbound calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Missed / failed inbound calls
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Count inbound Simple CDR rows that were not answered.

When To Use

Highlights inbound demand that did not reach a successful conversation.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Outbound Failed Calls

The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Outbound failed calls
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Count outbound Simple CDR rows with failed, busy, no-answer, congestion, or unavailable disposition.

When To Use

Useful for identifying carrier or dialing-quality problems.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Answer Rate %

The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Answer rate %
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Answered Simple CDR rows divided by all Simple CDR rows, multiplied by 100.

When To Use

Provides a fast tenant-level service-health indicator.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Average Time To Answer

The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Average time to answer
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Average seconds between sc_start and sc_whenanswered for answered rows.

When To Use

Shows how quickly answered calls are picked up.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Short Calls Count

The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_METRIC`
Metric	Short calls count
Data source	Simple CDR
Display	Line or bar chart by selected date bucket.

Calculation

Count Simple CDR rows with sc_duration greater than zero and under the configured short-call threshold.

When To Use

Helps detect wrong-number calls, failed conversations, or nuisance traffic.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Top Called Numbers

The Top Called Numbers statsboard report adds a reusable card for Top called numbers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_TOP`
Metric	Top called numbers
Data source	Simple CDR
Display	Top-N bar chart or table.

Calculation

Group Simple CDR rows by sc_dialednum and count each destination.

When To Use

Shows the destinations receiving the most calls.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Top Callers

The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_TOP`
Metric	Top callers
Data source	Simple CDR
Display	Top-N bar chart or table.

Calculation

Group Simple CDR rows by caller number and caller name, then count calls.

When To Use

Identifies frequent callers or high-volume sources.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Disposition

The Calls By Disposition statsboard report adds a reusable card for Calls by disposition. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by disposition
Data source	Simple CDR
Display	Pie chart, bar chart, or table.

Calculation

Group Simple CDR rows by sc_disposition.

When To Use

Shows the result mix for the selected period.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Direction

The Calls By Direction statsboard report adds a reusable card for Calls by direction. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by direction
Data source	Simple CDR
Display	Pie chart, bar chart, or table.

Calculation

Group Simple CDR rows by sc_direction.

When To Use

Compares inbound, outbound, and local call flow.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Answering Extension

The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering extension. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by answering extension
Data source	Simple CDR
Display	Pie chart, bar chart, or table.

Calculation

Group Simple CDR rows by sc_whoanswered, using Unanswered when empty.

When To Use

Shows where answered calls landed.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Hour Of Day

The Calls By Hour Of Day statsboard report adds a reusable card for Calls by hour of day. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by hour of day
Data source	Simple CDR
Display	Bar chart or table.

Calculation

Group Simple CDR rows by the hour extracted from sc_start.

When To Use

Finds the busiest hours for staffing and routing decisions.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Weekday

The Calls By Weekday statsboard report adds a reusable card for Calls by weekday. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_BREAKDOWN`
Metric	Calls by weekday
Data source	Simple CDR
Display	Bar chart or table.

Calculation

Group Simple CDR rows by weekday extracted from sc_start.

When To Use

Compares traffic patterns across the week.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Longest Calls

The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`CALLS_TOP`
Metric	Longest calls
Data source	Simple CDR
Display	Table by default, with caller, dialed number, disposition, and duration.

Calculation

Sort Simple CDR rows by sc_duration descending and return the configured top-N rows.

When To Use

Finds unusually long calls for review, billing, or quality checks.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Entered Calls

The Queue Entered Calls statsboard report adds a reusable card for Queue entered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue entered calls
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Count distinct queue_log callid values where event is ENTERQUEUE.

When To Use

Shows queue demand over time.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Answered Calls

The Queue Answered Calls statsboard report adds a reusable card for Queue answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue answered calls
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Count distinct queue_log callid values where event is CONNECT.

When To Use

Shows how many calls were answered by queue members.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Abandoned Calls

The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue abandoned calls
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Count distinct queue_log callid values where event is ABANDON.

When To Use

Shows caller drop-off before answer.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Transferred Calls

The Queue Transferred Calls statsboard report adds a reusable card for Queue transferred calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue transferred calls
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Count distinct queue_log callid values for TRANSFER, BLINDTRANSFER, and ATTENDEDTRANSFER events.

When To Use

Shows how often queue calls are transferred after handling.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Timeout Calls

The Queue Timeout Calls statsboard report adds a reusable card for Queue timeout calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue timeout calls
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Count distinct queue_log callid values where event is EXITWITHTIMEOUT.

When To Use

Shows calls leaving the queue due to timeout handling.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Answer Rate %

The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue answer rate %
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

CONNECT calls divided by ENTERQUEUE calls, multiplied by 100.

When To Use

Measures queue answer effectiveness.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Abandon Rate %

The Queue Abandon Rate % statsboard report adds a reusable card for Queue abandon rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue abandon rate %
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

ABANDON calls divided by ENTERQUEUE calls, multiplied by 100.

When To Use

Measures caller abandonment pressure.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Queue Timeout Rate %

The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Queue timeout rate %
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

EXITWITHTIMEOUT calls divided by ENTERQUEUE calls, multiplied by 100.

When To Use

Shows how often queue timeout routing is used.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Average Queue Wait Before Answer

The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wait before answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Average queue wait before answer
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Average completion hold time from COMPLETECALLER and COMPLETEAGENT data1.

When To Use

Shows how long answered callers waited before an agent took the call.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Average Queue Wait Before Abandon

The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wait before abandon. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Average queue wait before abandon
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Average ABANDON data3 wait time.

When To Use

Shows how long abandoned callers waited before leaving.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Max Queue Wait Time

The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Max queue wait time
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Maximum wait time across answered, abandoned, timed-out, and transferred queue events.

When To Use

Highlights worst-case queue waiting time.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

SLA %

The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	SLA %
Data source	Queue Log
Display	Multi-queue time-series chart.

Calculation

Answered queue calls within servicelevel seconds divided by entered calls, multiplied by 100.

When To Use

Tracks service-level compliance using the queue service level when available.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Queue

The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_METRIC`
Metric	Calls by queue
Data source	Queue Log
Display	Bar chart or table.

Calculation

Count ENTERQUEUE events grouped by queue.

When To Use

Compares traffic among queues in the selected period.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Calls By Agent

The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_AGENT_METRIC`
Metric	Calls by agent
Data source	Queue Log
Display	Top-N bar chart or table.

Calculation

Count distinct queue calls with agent-handled events grouped by agent.

When To Use

Shows the busiest queue agents.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Agent Answered Calls

The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_AGENT_METRIC`
Metric	Agent answered calls
Data source	Queue Log
Display	Top-N bar chart or table.

Calculation

Count distinct CONNECT events grouped by queue_log agent.

When To Use

Shows answered call distribution among agents.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Statsboards

Agent Average Talk Time

The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.

Configuration

Field	Value
Statsboard box type	`QUEUE_AGENT_METRIC`
Metric	Agent average talk time
Data source	Queue Log
Display	Top-N bar chart or table.

Calculation

Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent.

When To Use

Compares average queue conversation duration by agent.

Notes

The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.

Realtime Status

Realtime Status status and operational review.

Realtime Status

Overview

The Realtime Status status page is used to inspect operational state and historical records without changing normal tenant configuration.

How to Use

Open Status > Realtime Status.
Confirm that the selected tenant is correct, or use the available global view when your account allows it.
Use filters to narrow the result before exporting or reviewing detailed records.
For live status pages, refresh the page after making configuration changes that should affect the state.

Operational Notes

Status pages are diagnostic views. When a record points to a configuration object, open the related configuration page to make changes instead of editing the status view.