| Area | How to use it |
|---|---|
| Filters | Use the date range, source, destination, and additional filters before reviewing or exporting. Narrow filters keep the grid responsive and make exports easier to audit. |
| Columns | Select **Columns** to hide, show, and reorder fields. The browser stores the column selection locally, so each administrator can keep a personal troubleshooting layout. |
| Rows | Each row represents a call-detail entry or relevant call leg. Use linked ID, unique ID, destination, disposition, duration, and where-landed fields to follow how the call moved through the PBX. |
| Recordings | Recording icons open the recording player when recordings are available. The player can expose main, transmit, and receive recordings, plus copy, download, or delete controls depending on permissions. |
| View switch | Select **Simple View** to move from detailed call legs to the summarized call-history view. |
| Area | How to use it |
|---|---|
| Summary rows | Each row is a simplified call record. Expand a row to inspect the underlying detailed call legs without leaving the simple view. |
| Direction and disposition | Use direction to distinguish inbound, outbound, local, and active calls. Use disposition to quickly find answered, missed, failed, busy, or abandoned calls. |
| Columns | Use **Columns** to keep the grid compact for operational staff while still allowing hidden troubleshooting fields when needed. |
| Multi-select | Enable multi-select when you need to run actions such as blacklist or transcription scheduling on more than one selected call. |
| View switch | Select **Complete View** when you need call-leg detail, linked IDs, provider data, where-landed data, or billing-related columns. |
| Setting | Meaning |
|---|---|
| Call History view | Controls the default Call History view. **Show all legs** opens the full detailed view, **Show only relevant entries** keeps a compact detailed view, and **Simple view** opens the summary view by default. |
| Call History easy filters | Shows or hides the top filter form with date, source, destination, and related quick filters. |
| Call History mobile view | Allows MiRTA PBX to open the mobile-optimized call-history view automatically on smartphones. |
| Call History destination view | Controls whether the destination column shows dialed digits, expanded digits, or both. |
| Call History row count | Controls how aggressively the system counts matching rows. Approximate or skipped counts can improve performance on large call-history tables. |
| Call History number of rows preloaded | Sets how many rows are loaded initially when the page opens. |
| Call History wherelanded preprocessing | Schedules preprocessing of where-landed data so the Call History page can open faster when that calculation is expensive. |
| Linked page or action | Explanation |
|---|---|
| Complete View / Simple View | Switches between the detailed call-leg grid and the summarized call-history grid. This changes the current view only; the default view is configured in Admin Settings. |
| Call Steps | Opens the chronological call-step view for the selected call. Use it to understand transfers, bridges, queue handling, dial attempts, hangups, and other call events. |
| Recording Player | Opens from recording icons in the grid. It plays available recordings and may offer copy-link, download, delete, or alternate-channel recording controls according to permissions. |
| CSV Export and XLS Export | Exports the current prepared dataset. Filter first, then export, so the downloaded file contains only the calls you intend to review. |
| Blacklist callerid | Adds the selected caller ID to the tenant blacklist with a reason based on the call date. Use it only after confirming the number should be blocked. |
| Call Hold Logs | Opens hold-event history, including extension, start, end, duration, party held, unique ID, and linked ID. Use it to investigate long holds and caller experience. |
| Parked Call Logs | Opens parking history, including extension, parking space, parking lot, duration, party, and unique ID. Use it to verify parking-lot workflows. |
| Scheduled Call Logs | Opens scheduled-call history, including the target number, not-before time, attempts, confirmation, DTMF received, status, and sender. |
| AI Logs | Opens generative AI call logs with caller ID, start and end time, duration, talk time, token counts, and unique ID. Use it to audit AI-assisted call handling. |
| Voice Service Logs | Opens voice-service usage logs for text-to-speech, speech-to-text, and similar services. It shows provider, unique ID, words, duration, characters, tokens, and language. |
| Call Privacy/Screening | Opens the privacy and screening status page for caller IDs. Administrators with permission can review or adjust the action assigned to screened callers. |
| AI Processing | Opens the queue of transcript, summary, and sentiment processing jobs, including action, unique ID, first check, last check, note, and notification email. |
| Transcribe call | Schedules transcription, summarization, or sentiment analysis for selected recorded calls. The dialog can also send a notification email when processing is complete. |
| Alarms Received | Appears when alarm controls are enabled. It opens the received-alarm history related to alarm receiver handling. |