# Agent Answered Calls

The **Agent Answered Calls** statsboard report adds a reusable card for **Agent answered calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-agent-answered-calls">![Agent Answered Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/NwLagent-answered-calls.png)<figcaption>Agent Answered Calls example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`QUEUE_AGENT_METRIC`</td></tr><tr><td>Metric</td><td>Agent answered calls</td></tr><tr><td>Data source</td><td>Queue Log</td></tr><tr><td>Display</td><td>Top-N bar chart or table.</td></tr></tbody></table>

## Calculation

Count distinct CONNECT events grouped by queue\_log agent.

## When To Use

Shows answered call distribution among agents.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.