Agent Answered Calls

The Agent Answered Calls statsboard report adds a reusable card for Agent answered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Agent Answered Calls example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_AGENT_METRIC
Metric
Agent answered calls
Data source
Queue Log
Display
Top-N bar chart or table.
Calculation
Count distinct CONNECT events grouped by queue_log agent.
When To Use
Shows answered call distribution among agents.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.