Agent Average Talk Time
The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | QUEUE_AGENT_METRIC |
| Metric | Agent average talk time |
| Data source | Queue Log |
| Display | Top-N bar chart or table. |
Calculation
Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent.
When To Use
Compares average queue conversation duration by agent.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.