# Agent Average Talk Time

The **Agent Average Talk Time** statsboard report adds a reusable card for **Agent average talk time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-agent-average-talk-t">![Agent Average Talk Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/jqwagent-average-talk-time.png)<figcaption>Agent Average Talk Time example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`QUEUE_AGENT_METRIC`</td></tr><tr><td>Metric</td><td>Agent average talk time</td></tr><tr><td>Data source</td><td>Queue Log</td></tr><tr><td>Display</td><td>Top-N bar chart or table.</td></tr></tbody></table>

## Calculation

Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent.

## When To Use

Compares average queue conversation duration by agent.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.