Agent Average Talk Time

The Agent Average Talk Time statsboard report adds a reusable card for Agent average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Agent Average Talk Time example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_AGENT_METRIC
Metric
Agent average talk time
Data source
Queue Log
Display
Top-N bar chart or table.
Calculation
Average COMPLETECALLER and COMPLETEAGENT data2 grouped by agent.
When To Use
Compares average queue conversation duration by agent.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.