Answer Rate %

The Answer Rate % statsboard report adds a reusable card for Answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Answer Rate % example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Answer rate %
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Answered Simple CDR rows divided by all Simple CDR rows, multiplied by 100.
When To Use
Provides a fast tenant-level service-health indicator.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.