Answered Call Count

The Answered Call Count statsboard report adds a reusable card for Answered call count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Answered Call Count example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Answered call count
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Count Simple CDR rows where sc_billsec is greater than zero or disposition is ANSWERED.
When To Use
Gives a tenant-level answered call volume trend.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.