Average Outbound Duration

The Average Outbound Duration statsboard report adds a reusable card for Average outbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Average Outbound Duration example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Average outbound duration
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Average sc_duration for outbound Simple CDR rows.
When To Use
Helps compare outbound follow-up duration across periods.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.