Average Queue Wait Before Abandon

The Average Queue Wait Before Abandon statsboard report adds a reusable card for Average queue wait before abandon. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Average Queue Wait Before Abandon example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Average queue wait before abandon
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
Average ABANDON data3 wait time.
When To Use
Shows how long abandoned callers waited before leaving.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.