# Average Queue Wait Before Answer

The **Average Queue Wait Before Answer** statsboard report adds a reusable card for **Average queue wait before answer**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-average-queue-wait-b">![Average Queue Wait Before Answer example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/IbQaverage-queue-wait-before-answer.png)<figcaption>Average Queue Wait Before Answer example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`QUEUE_METRIC`</td></tr><tr><td>Metric</td><td>Average queue wait before answer</td></tr><tr><td>Data source</td><td>Queue Log</td></tr><tr><td>Display</td><td>Multi-queue time-series chart.</td></tr></tbody></table>

## Calculation

Average completion hold time from COMPLETECALLER and COMPLETEAGENT data1.

## When To Use

Shows how long answered callers waited before an agent took the call.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.