Average Queue Wait Before Answer

The Average Queue Wait Before Answer statsboard report adds a reusable card for Average queue wait before answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Average Queue Wait Before Answer example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Average queue wait before answer
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
Average completion hold time from COMPLETECALLER and COMPLETEAGENT data1.
When To Use
Shows how long answered callers waited before an agent took the call.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.