# Average Talk Time

The **Average Talk Time** statsboard report adds a reusable card for **Average talk time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-average-talk-time-ex">![Average Talk Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/fGFaverage-talk-time.png)<figcaption>Average Talk Time example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`CALLS_METRIC`</td></tr><tr><td>Metric</td><td>Average talk time</td></tr><tr><td>Data source</td><td>Simple CDR</td></tr><tr><td>Display</td><td>Line or bar chart by selected date bucket.</td></tr></tbody></table>

## Calculation

Average sc\_billsec for answered Simple CDR rows.

## When To Use

Useful when comparing agent or tenant conversation patterns.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.