Average Talk Time

The Average Talk Time statsboard report adds a reusable card for Average talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Average Talk Time example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Average talk time
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Average sc_billsec for answered Simple CDR rows.
When To Use
Useful when comparing agent or tenant conversation patterns.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.