Average Time To Answer
The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_METRIC |
| Metric | Average time to answer |
| Data source | Simple CDR |
| Display | Line or bar chart by selected date bucket. |
Calculation
Average seconds between sc_start and sc_whenanswered for answered rows.
When To Use
Shows how quickly answered calls are picked up.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.