Average Time To Answer

The Average Time To Answer statsboard report adds a reusable card for Average time to answer. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Average Time To Answer example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Average time to answer
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Average seconds between sc_start and sc_whenanswered for answered rows.
When To Use
Shows how quickly answered calls are picked up.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.