Calls By Agent

The Calls By Agent statsboard report adds a reusable card for Calls by agent. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Calls By Agent example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_AGENT_METRIC
Metric
Calls by agent
Data source
Queue Log
Display
Top-N bar chart or table.
Calculation
Count distinct queue calls with agent-handled events grouped by agent.
When To Use
Shows the busiest queue agents.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.