Calls By Answering Extension
The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering extension. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_BREAKDOWN |
| Metric | Calls by answering extension |
| Data source | Simple CDR |
| Display | Pie chart, bar chart, or table. |
Calculation
Group Simple CDR rows by sc_whoanswered, using Unanswered when empty.
When To Use
Shows where answered calls landed.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.