Calls By Answering Extension

The Calls By Answering Extension statsboard report adds a reusable card for Calls by answering extension. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Calls By Answering Extension example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_BREAKDOWN
Metric
Calls by answering extension
Data source
Simple CDR
Display
Pie chart, bar chart, or table.
Calculation
Group Simple CDR rows by sc_whoanswered, using Unanswered when empty.
When To Use
Shows where answered calls landed.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.