# Calls By Disposition

The **Calls By Disposition** statsboard report adds a reusable card for **Calls by disposition**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-calls-by-disposition">![Calls By Disposition example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Nv5calls-by-disposition.png)<figcaption>Calls By Disposition example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`CALLS_BREAKDOWN`</td></tr><tr><td>Metric</td><td>Calls by disposition</td></tr><tr><td>Data source</td><td>Simple CDR</td></tr><tr><td>Display</td><td>Pie chart, bar chart, or table.</td></tr></tbody></table>

## Calculation

Group Simple CDR rows by sc\_disposition.

## When To Use

Shows the result mix for the selected period.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.