Calls By Hour Of Day
The Calls By Hour Of Day statsboard report adds a reusable card for Calls by hour of day. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_BREAKDOWN |
| Metric | Calls by hour of day |
| Data source | Simple CDR |
| Display | Bar chart or table. |
Calculation
Group Simple CDR rows by the hour extracted from sc_start.
When To Use
Finds the busiest hours for staffing and routing decisions.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.