Calls By Hour Of Day

The Calls By Hour Of Day statsboard report adds a reusable card for Calls by hour of day. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Calls By Hour Of Day example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_BREAKDOWN
Metric
Calls by hour of day
Data source
Simple CDR
Display
Bar chart or table.
Calculation
Group Simple CDR rows by the hour extracted from sc_start.
When To Use
Finds the busiest hours for staffing and routing decisions.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.