Calls By Queue

The Calls By Queue statsboard report adds a reusable card for Calls by queue. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Calls By Queue example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Calls by queue
Data source
Queue Log
Display
Bar chart or table.
Calculation
Count ENTERQUEUE events grouped by queue.
When To Use
Compares traffic among queues in the selected period.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.