Longest Calls

The Longest Calls statsboard report adds a reusable card for Longest calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Longest Calls example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_TOP
Metric
Longest calls
Data source
Simple CDR
Display
Table by default, with caller, dialed number, disposition, and duration.
Calculation
Sort Simple CDR rows by sc_duration descending and return the configured top-N rows.
When To Use
Finds unusually long calls for review, billing, or quality checks.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.