Max Queue Wait Time

The Max Queue Wait Time statsboard report adds a reusable card for Max queue wait time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Max Queue Wait Time example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Max queue wait time
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
Maximum wait time across answered, abandoned, timed-out, and transferred queue events.
When To Use
Highlights worst-case queue waiting time.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.