Missed / Failed Inbound Calls

The Missed / Failed Inbound Calls statsboard report adds a reusable card for Missed / failed inbound calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Missed / Failed Inbound Calls example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Missed / failed inbound calls
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Count inbound Simple CDR rows that were not answered.
When To Use
Highlights inbound demand that did not reach a successful conversation.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.