Outbound Failed Calls
The Outbound Failed Calls statsboard report adds a reusable card for Outbound failed calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_METRIC |
| Metric | Outbound failed calls |
| Data source | Simple CDR |
| Display | Line or bar chart by selected date bucket. |
Calculation
Count outbound Simple CDR rows with failed, busy, no-answer, congestion, or unavailable disposition.
When To Use
Useful for identifying carrier or dialing-quality problems.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.