Queue Abandoned Calls

The Queue Abandoned Calls statsboard report adds a reusable card for Queue abandoned calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Queue Abandoned Calls example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Queue abandoned calls
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
Count distinct queue_log callid values where event is ABANDON.
When To Use
Shows caller drop-off before answer.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.