Queue Answer Rate %

The Queue Answer Rate % statsboard report adds a reusable card for Queue answer rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Queue Answer Rate % example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Queue answer rate %
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
CONNECT calls divided by ENTERQUEUE calls, multiplied by 100.
When To Use
Measures queue answer effectiveness.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.