Queue Entered Calls

The Queue Entered Calls statsboard report adds a reusable card for Queue entered calls. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Queue Entered Calls example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Queue entered calls
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
Count distinct queue_log callid values where event is ENTERQUEUE.
When To Use
Shows queue demand over time.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.