# Queue Timeout Calls

The **Queue Timeout Calls** statsboard report adds a reusable card for **Queue timeout calls**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-queue-timeout-calls-">![Queue Timeout Calls example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/hyJqueue-timeout-calls.png)<figcaption>Queue Timeout Calls example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`QUEUE_METRIC`</td></tr><tr><td>Metric</td><td>Queue timeout calls</td></tr><tr><td>Data source</td><td>Queue Log</td></tr><tr><td>Display</td><td>Multi-queue time-series chart.</td></tr></tbody></table>

## Calculation

Count distinct queue\_log callid values where event is EXITWITHTIMEOUT.

## When To Use

Shows calls leaving the queue due to timeout handling.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.