Queue Timeout Rate %

The Queue Timeout Rate % statsboard report adds a reusable card for Queue timeout rate %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Queue Timeout Rate % example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
Queue timeout rate %
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
EXITWITHTIMEOUT calls divided by ENTERQUEUE calls, multiplied by 100.
When To Use
Shows how often queue timeout routing is used.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.