Short Calls Count

The Short Calls Count statsboard report adds a reusable card for Short calls count. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Short Calls Count example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Short calls count
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Count Simple CDR rows with sc_duration greater than zero and under the configured short-call threshold.
When To Use
Helps detect wrong-number calls, failed conversations, or nuisance traffic.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.