# SLA %

The **SLA %** statsboard report adds a reusable card for **SLA %**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-sla-%25-example-with-f">![SLA % example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/7Jmsla.png)<figcaption>SLA % example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`QUEUE_METRIC`</td></tr><tr><td>Metric</td><td>SLA %</td></tr><tr><td>Data source</td><td>Queue Log</td></tr><tr><td>Display</td><td>Multi-queue time-series chart.</td></tr></tbody></table>

## Calculation

Answered queue calls within servicelevel seconds divided by entered calls, multiplied by 100.

## When To Use

Tracks service-level compliance using the queue service level when available.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.