SLA %

The SLA % statsboard report adds a reusable card for SLA %. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
SLA % example with fictional data.
Configuration
Field
Value
Statsboard box type
QUEUE_METRIC
Metric
SLA %
Data source
Queue Log
Display
Multi-queue time-series chart.
Calculation
Answered queue calls within servicelevel seconds divided by entered calls, multiplied by 100.
When To Use
Tracks service-level compliance using the queue service level when available.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.