Top Callers
The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Configuration
| Field | Value |
|---|---|
| Statsboard box type | CALLS_TOP |
| Metric | Top callers |
| Data source | Simple CDR |
| Display | Top-N bar chart or table. |
Calculation
Group Simple CDR rows by caller number and caller name, then count calls.
When To Use
Identifies frequent callers or high-volume sources.
Notes
- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.