Top Callers

The Top Callers statsboard report adds a reusable card for Top callers. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Top Callers example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_TOP
Metric
Top callers
Data source
Simple CDR
Display
Top-N bar chart or table.
Calculation
Group Simple CDR rows by caller number and caller name, then count calls.
When To Use
Identifies frequent callers or high-volume sources.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.