Total Inbound Duration

The Total Inbound Duration statsboard report adds a reusable card for Total inbound duration. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Total Inbound Duration example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Total inbound duration
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Sum sc_duration for Simple CDR rows where sc_direction is IN.
When To Use
Useful for seeing how much inbound traffic the tenant handled.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.