# Total Talk Time

The **Total Talk Time** statsboard report adds a reusable card for **Total talk time**. Use it inside **Status > Statsboards** when the selected tenant needs this metric on a custom operations board.

<figure id="bkmrk-total-talk-time-exam">![Total Talk Time example with fictional data.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/mqdtotal-talk-time.png)<figcaption>Total Talk Time example with fictional data.</figcaption></figure>## Configuration

<table id="bkmrk-fieldvaluestatsboard"><thead><tr><th>Field</th><th>Value</th></tr></thead><tbody><tr><td>Statsboard box type</td><td>`CALLS_METRIC`</td></tr><tr><td>Metric</td><td>Total talk time</td></tr><tr><td>Data source</td><td>Simple CDR</td></tr><tr><td>Display</td><td>Line or bar chart by selected date bucket.</td></tr></tbody></table>

## Calculation

Sum sc\_billsec for Simple CDR rows in the selected period.

## When To Use

Measures real answered conversation time instead of total call setup time.

## Notes

- The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
- The report follows the date range selected when opening the statsboard.
- Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.