Total Talk Time

The Total Talk Time statsboard report adds a reusable card for Total talk time. Use it inside Status > Statsboards when the selected tenant needs this metric on a custom operations board.
Total Talk Time example with fictional data.
Configuration
Field
Value
Statsboard box type
CALLS_METRIC
Metric
Total talk time
Data source
Simple CDR
Display
Line or bar chart by selected date bucket.
Calculation
Sum sc_billsec for Simple CDR rows in the selected period.
When To Use
Measures real answered conversation time instead of total call setup time.
Notes
The screenshot is rendered with MiRTA PBX statsboard amCharts and fictional Docs Contact Center data.
The report follows the date range selected when opening the statsboard.
Queue reports can be limited to selected queues, or left empty to include all queues for the tenant.