# Call, SMS, and Fax Campaigns

# Overview

The **Call, SMS, and Fax Campaigns** page creates outbound voice, SMS, or fax campaigns with scheduling, state, retry, and destination behavior. Open it from **Configuration > Call/SMS/FAX Campaigns**.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the **Canistracci OIL** tenant.

<figure id="bkmrk-call%2C-sms%2C-and-fax-c">![Call, SMS, and Fax Campaigns list page in the Canistracci OIL tenant.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/Twocall-sms-and-fax-campaigns-list.png)<figcaption>Call, SMS, and Fax Campaigns list page in the Canistracci OIL tenant.</figcaption></figure>## Working with objects

<table id="bkmrk-taskhow-to-do-it-add"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Add</td><td>Select the New campaign action, complete the form, and select Save.</td></tr><tr><td>Edit</td><td>Open the campaign from the list by selecting its name, number, or row action. Change the form and select Save.</td></tr><tr><td>Delete</td><td>Select the row checkbox and use Delete Selected, or open the campaign and select Delete, then confirm.</td></tr></tbody></table>

## Page functions

<table id="bkmrk-actiondescription-ne"><thead><tr><th>Action</th><th>Description</th></tr></thead><tbody><tr><td>New Campaign</td><td>Opens the creation form for a new campaign.</td></tr><tr><td>Delete Selected</td><td>Deletes the selected rows after confirmation.</td></tr><tr><td>Find</td><td>Searches for the number or record entered in the find field.</td></tr></tbody></table>

## List columns

<table id="bkmrk-columndescription-na"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>Name</td><td>Display name used in lists and references.</td></tr><tr><td>Tech</td><td>Object setting shown by the form.</td></tr><tr><td>Start</td><td>Object setting shown by the form.</td></tr><tr><td>End</td><td>Object setting shown by the form.</td></tr><tr><td>Calls Running / Max</td><td>Object setting shown by the form.</td></tr><tr><td>Max Attempts</td><td>Object setting shown by the form.</td></tr><tr><td>\# Numbers/Max</td><td>Dialed value, identifier, or matching value used by the PBX.</td></tr><tr><td>State</td><td>Mode selector that changes the behavior of the object.</td></tr></tbody></table>

## Demo records

The tenant contains 1 documentation demo record for this page: Docs Demo Campaign 1.

## Deleting records

Before deleting a campaign, check references from call flows, destinations, schedules, reports, or provisioning objects. MiRTA PBX asks for confirmation before the delete is submitted.

# Create and Edit Call, SMS, and Fax Campaigns

Use this page when creating a new campaign or editing an existing campaign from **Configuration &gt; Call, SMS, and Fax Campaigns**.

The form screenshots below are separated by block where the application exposes separate sections. Complete the required values, review routing or destination references, and save the record.

## Form sections

<table id="bkmrk-sectiondescription-i"><thead><tr><th>Section</th><th>Description</th></tr></thead><tbody><tr><td>Information</td><td>Core identity and routing fields for the object.</td></tr><tr><td>Voice</td><td>Voice calling behavior, caller handling, recording, and voice-specific limits.</td></tr><tr><td>Parameters</td><td>Additional runtime parameters used by the object.</td></tr></tbody></table>

### Information

<figure id="bkmrk-information-section-">![Information section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/D6rcall-sms-and-fax-campaigns-form-section-1.png)<figcaption>Information section on the edit form.</figcaption></figure>Core identity and routing fields for the object.

### Voice

<figure id="bkmrk-voice-section-on-the">![Voice section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/eJBcall-sms-and-fax-campaigns-form-section-2.png)<figcaption>Voice section on the edit form.</figcaption></figure>Voice calling behavior, caller handling, recording, and voice-specific limits.

### Parameters

<figure id="bkmrk-parameters-section-o">![Parameters section on the edit form.](https://manual.mirtapbx.com/uploads/images/gallery/2026-06/LFJcall-sms-and-fax-campaigns-form-section-3.png)<figcaption>Parameters section on the edit form.</figcaption></figure>Additional runtime parameters used by the object.

## Main fields

<table id="bkmrk-fielddescription-nam"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td>Name:</td><td>Display name used in lists and references.</td></tr><tr><td>CallerID:</td><td>Caller ID or caller matching value.</td></tr><tr><td>CallerID Name:</td><td>Display name used in lists and references.</td></tr><tr><td>Tech:</td><td>Object setting shown by the form.</td></tr><tr><td>Type:</td><td>Mode selector that changes the behavior of the object.</td></tr><tr><td>Start:</td><td>Object setting shown by the form.</td></tr><tr><td>End:</td><td>Object setting shown by the form.</td></tr><tr><td>Week Time condition:</td><td>Object setting shown by the form.</td></tr><tr><td>Max # of campaign numbers:</td><td>Dialed value, identifier, or matching value used by the PBX.</td></tr><tr><td>Dial timeout:</td><td>Timing value used by the service.</td></tr><tr><td>On connect callerid name:</td><td>Display name used in lists and references.</td></tr><tr><td>confirm</td><td>Object setting shown by the form.</td></tr><tr><td>Confirm message:</td><td>Object setting shown by the form.</td></tr><tr><td>Max Channels:</td><td>Object setting shown by the form.</td></tr><tr><td>Check queue for free agents:</td><td>Object setting shown by the form.</td></tr><tr><td>Allowed channels for each of the free agents:</td><td>Object setting shown by the form.</td></tr><tr><td>Min num of free agents:</td><td>Object setting shown by the form.</td></tr><tr><td>Max Attempts:</td><td>Object setting shown by the form.</td></tr><tr><td>Sum other campaigns</td><td>Object setting shown by the form.</td></tr><tr><td>Delay Between Attempts:</td><td>Timing value used by the service.</td></tr><tr><td>Always Record:</td><td>Recording behavior or recording delivery setting.</td></tr><tr><td>Email recording to:</td><td>Email address used for notifications, delivery, or mailbox access.</td></tr><tr><td>Minimum Size (bytes):</td><td>Object setting shown by the form.</td></tr><tr><td>Fax quality:</td><td>Object setting shown by the form.</td></tr><tr><td>Page size:</td><td>Object setting shown by the form.</td></tr><tr><td>Page rotate:</td><td>Object setting shown by the form.</td></tr><tr><td>File in PDF or TIFF format:</td><td>File upload or file name used by the object.</td></tr><tr><td>Message:</td><td>Object setting shown by the form.</td></tr></tbody></table>

## Saving and deleting

<table id="bkmrk-taskhow-to-do-it-cre"><thead><tr><th>Task</th><th>How to do it</th></tr></thead><tbody><tr><td>Create</td><td>Select the new action from the Call, SMS, and Fax Campaigns list, fill the required fields, and select Save.</td></tr><tr><td>Edit</td><td>Open the existing campaign, update the needed fields, and select Save.</td></tr><tr><td>Delete</td><td>Before deleting a campaign, check call-flow, destination, schedule, report, provisioning, or integration references. Use the row delete action or the form delete action when available, then confirm.</td></tr></tbody></table>