Conditions

• Overview
• Weektime
• Calendar
• Hours
• Simple Caller ID
• Simple Caller ID Name
• Weekday
• Date - exact match
• Date - lesser than date
• Date - greater than date
• Date - between dates
• Day of the month
• Extension status
• Variable value
• Multiple variable values
• System variable value
• Multiple extensions status
• AGI Script
• Authenticate
• Tenant - number of I/O channels (external)
• Tenant - number of any channels (internal and external)
• DID - number of inbound channels
• Number of custom group channels
• Answering Machine Detection
• SIP Header
• Agent logged in a queue
• Agent paused from queue
• Caller ID in Phonebook
• Feature code parameter
• All conditions listed satisfied
• Any conditions listed satisfied
• Negate condition result
• Use a Global Condition
• Check SMS message
• Check if a specific channel is running
• Multiple destination over weektime
• Call Screening using a random PIN
• Caller has already called in
• Caller has been called out
• Queue Callers, more than

Overview

The Conditions page defines reusable tests for schedules, caller identity, channel usage, queue state, variables, authentication, and other routing decisions. Open it from Configuration > Conditions.

The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.

Working with conditions

Task	How to do it
Add	Select New Condition, enter a name, choose the condition type, complete the type-specific fields, and select Save.
Edit	Open a condition by selecting its name in the list, change the fields, and select Save.
Duplicate	Use the duplicate action in the Actions column to copy an existing condition before changing it.
Delete	Select one or more rows and use Delete Selected, or open a condition and delete it after checking references.
Show flow	Use the flow action in the Actions column to inspect where the condition routes calls.

Page functions

Action	Description
New Condition	Opens the creation form for a new condition.
Delete Selected	Deletes selected conditions after confirmation.
Search	Filters the visible rows by name, type, condition summary, or action text.
Sort	Sorts the list by the selected column.
Page size	Changes how many conditions are shown per page.

List columns

Column	Description
Select	Selects a condition for bulk deletion.
Name	Condition display name. Select it to edit the condition.
Type	Condition type code used by MiRTA PBX.
Condition	Human-readable summary of the configured match rule.
Actions	Duplicate and flow-inspection actions for the row.

Condition types

Type	Purpose	Example record
Weektime	Matches weekly recurring time slots, such as business hours or after-hours periods.	Docs Condition - Weektime
Calendar	Matches absolute date and time ranges for holidays, maintenance windows, and one-off closures.	Docs Condition - Calendar
Hours	Matches one or more daily time ranges without selecting specific weekdays.	Docs Condition - Hours
Simple Caller ID	Matches the caller number against one or more literal values or regular expressions.	Docs Condition - Simple Caller ID
Simple Caller ID Name	Matches the caller name against one or more literal values or regular expressions.	Docs Condition - Simple Caller ID Name
Weekday	Matches selected days of the week.	Docs Condition - Weekday
Date - exact match	Matches one or more exact dates or date/time values.	Docs Condition - Date - exact match
Date - lesser than date	Matches when the current date/time is earlier than the configured date/time.	Docs Condition - Date - lesser than date
Date - greater than date	Matches when the current date/time is later than the configured date/time.	Docs Condition - Date - greater than date
Date - between dates	Matches when the current date/time is between a configured start and end value.	Docs Condition - Date - between dates
Day of the month	Matches a specific day number in the month.	Docs Condition - Day of the month
Extension status	Matches the state of one selected extension or numbered flow.	Docs Condition - Extension status
Variable value	Matches a tenant user variable value.	Docs Condition - Variable value
Multiple variable values	Matches one variable against multiple possible values, each with its own destination path.	Docs Condition - Multiple variable values
System variable value	Matches an Asterisk or system channel variable value.	Docs Condition - System variable value
Multiple extensions status	Checks the combined state of multiple selected extensions.	Docs Condition - Multiple extensions status
AGI Script	Runs an AGI script and compares the AGIRESULT variable with TRUE.	Docs Condition - AGI Script
Authenticate	Prompts the caller for a PIN and matches when authentication succeeds.	Docs Condition - Authenticate
Tenant - number of I/O channels (external)	Matches when the tenant has more than the configured number of external channels in use.	Docs Condition - Tenant - number of I/O channels (external)
Tenant - number of any channels (internal and external)	Matches when the tenant has more than the configured number of total channels in use.	Docs Condition - Tenant - number of any channels (internal and external)
DID - number of inbound channels	Matches when a selected DID has more than the configured number of inbound channels in use.	Docs Condition - DID - number of inbound channels
Number of custom group channels	Matches when a custom channel group has more than the configured number of active channels.	Docs Condition - Number of custom group channels
Answering Machine Detection	Runs answering machine detection and matches according to the analysis result.	Docs Condition - Answering Machine Detection
SIP Header	Matches a SIP header against a regular expression.	Docs Condition - SIP Header
Agent logged in a queue	Matches when the selected agent is logged in to the selected queue.	Docs Condition - Agent logged in a queue
Agent paused from queue	Matches when the selected agent is paused in the selected queue.	Docs Condition - Agent paused from queue
Caller ID in Phonebook	Matches when caller ID is found in a selected phone book.	Docs Condition - Caller ID in Phonebook
Feature code parameter	Matches parameters collected by a feature code.	Docs Condition - Feature code parameter
All conditions listed satisfied	Matches only when every selected condition is satisfied.	Docs Condition - All conditions listed satisfied
Any conditions listed satisfied	Matches when at least one selected condition is satisfied.	Docs Condition - Any conditions listed satisfied
Negate condition result	Matches when the selected condition does not match.	Docs Condition - Negate condition result
Use a Global Condition	References a global condition from the tenant configuration.	Docs Condition - Use a Global Condition
Check SMS message	Matches SMS message content.	Docs Condition - Check SMS message
Check if a specific channel is running	Checks whether a channel matching the configured attributes is currently running.	Docs Condition - Check if a specific channel is running
Multiple destination over weektime	Routes to different destinations based on a color-coded weekly timetable.	Docs Condition - Multiple destination over weektime
Call Screening using a random PIN	Screens a call by playing a prompt and asking the caller to enter a generated PIN.	Docs Condition - Call Screening using a random PIN
Caller has already called in	Checks recent inbound call history for the current caller.	Docs Condition - Caller has already called in
Caller has been called out	Checks recent outbound call history for the current caller.	Docs Condition - Caller has been called out
Queue Callers, more than	Matches when a selected queue has more than the configured number of callers waiting.	Docs Condition - Queue Callers, more than

Demo records

The Canistracci OIL tenant contains one documentation example for each available condition type: 39 records with names beginning with Docs Condition -. A global example named Docs Global Condition - Weektime is also available for the Use a Global Condition type.

Deleting records

Before deleting a condition, check call flows, destinations, schedules, IVRs, feature codes, and reports that may reference it. MiRTA PBX asks for confirmation before the delete is submitted.

Weektime

The Weektime type matches weekly recurring time slots, such as business hours or after-hours periods.

Open Configuration > Conditions, select New Condition, enter a name, choose Weektime in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Weektime.
Timezone	Timezone used to evaluate the weekly schedule. Leave it empty to use the tenant default.
Select timeslots	Weekly calendar where matching time blocks are drawn.

Example

Field	Example value
Name	Docs Condition - Weektime
Timeslot	Monday 09:00-17:00

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Weektime from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Calendar

The Calendar type matches absolute date and time ranges for holidays, maintenance windows, and one-off closures.

Open Configuration > Conditions, select New Condition, enter a name, choose Calendar in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Calendar.
Timezone	Timezone used to evaluate the calendar entries.
Select timeslots	Calendar where date and time blocks are entered.

Example

Field	Example value
Name	Docs Condition - Calendar
Calendar slot	2026-12-24 09:00 to 2026-12-24 17:00

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Calendar from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Hours

The Hours type matches one or more daily time ranges without selecting specific weekdays.

Open Configuration > Conditions, select New Condition, enter a name, choose Hours in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Hours.
Timezone	Timezone used to evaluate the time ranges.
From - To	Up to three daily start and end ranges.

Example

Field	Example value
Name	Docs Condition - Hours
From - To	09:00 to 17:00

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Hours from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Simple Caller ID

The Simple Caller ID type matches the caller number against one or more literal values or regular expressions.

Open Configuration > Conditions, select New Condition, enter a name, choose Simple Caller ID in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Simple Caller ID.
Caller ID	Caller number value or regular expression to match. Multiple rows can be used.

Example

Field	Example value
Name	Docs Condition - Simple Caller ID
Caller ID	^1555

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Simple Caller ID from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Simple Caller ID Name

The Simple Caller ID Name type matches the caller name against one or more literal values or regular expressions.

Open Configuration > Conditions, select New Condition, enter a name, choose Simple Caller ID Name in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Simple Caller ID Name.
Caller ID Name	Caller name value or regular expression to match. Multiple rows can be used.

Example

Field	Example value
Name	Docs Condition - Simple Caller ID Name
Caller ID Name	Canistracci

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Simple Caller ID Name from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Weekday

The Weekday type matches selected days of the week.

Open Configuration > Conditions, select New Condition, enter a name, choose Weekday in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Weekday.
Timezone	Timezone used to determine the current weekday.
Sunday through Saturday	Checkboxes for the days that should match.

Example

Field	Example value
Name	Docs Condition - Weekday
Days	Monday through Friday

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Weekday from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - exact match

The Date - exact match type matches one or more exact dates or date/time values.

Open Configuration > Conditions, select New Condition, enter a name, choose Date - exact match in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Date - exact match.
Timezone	Timezone used to evaluate the date.
Date	Exact date or date/time value to match.
Recurring	Treats the date as recurring instead of a one-time date.

Example

Field	Example value
Name	Docs Condition - Date - Exact Match
Date	2026-12-25 00:00:00

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Date - exact match from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - lesser than date

The Date - lesser than date type matches when the current date/time is earlier than the configured date/time.

Open Configuration > Conditions, select New Condition, enter a name, choose Date - lesser than date in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Date - lesser than date.
Lesser than Date	Date or date/time threshold used by the comparison.
Recurring	Treats the threshold as a recurring date value.
Custom	Uses a custom date expression instead of the date picker value.

Example

Field	Example value
Name	Docs Condition - Date - Lesser Than Date
Lesser than Date	2026-12-31 23:59:59

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Date - lesser than date from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - greater than date

The Date - greater than date type matches when the current date/time is later than the configured date/time.

Open Configuration > Conditions, select New Condition, enter a name, choose Date - greater than date in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Date - greater than date.
Greater than Date	Date or date/time threshold used by the comparison.
Recurring	Treats the threshold as a recurring date value.
Custom	Uses a custom date expression instead of the date picker value.

Example

Field	Example value
Name	Docs Condition - Date - Greater Than Date
Greater than Date	2026-01-01 00:00:00

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Date - greater than date from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - between dates

The Date - between dates type matches when the current date/time is between a configured start and end value.

Open Configuration > Conditions, select New Condition, enter a name, choose Date - between dates in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Date - between dates.
Between Date/Time	Start and end values for a matching window. Multiple windows can be configured.
Recurring	Treats the date window as recurring.

Example

Field	Example value
Name	Docs Condition - Date - Between Dates
Between Date/Time	2026-12-24 09:00:00 and 2026-12-24 17:00:00

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Date - between dates from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Day of the month

The Day of the month type matches a specific day number in the month.

Open Configuration > Conditions, select New Condition, enter a name, choose Day of the month in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Day of the month.
Timezone	Timezone used to evaluate the month day.
Day of the month	Day number from 1 to 31.

Example

Field	Example value
Name	Docs Condition - Day of the Month
Day of the month	15

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Day of the month from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Extension status

The Extension status type matches the state of one selected extension or numbered flow.

Open Configuration > Conditions, select New Condition, enter a name, choose Extension status in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Extension status.
Extension	Extension or flow whose state is checked.
State	State to match: in use, not in use, or DND active.

Example

Field	Example value
Name	Docs Condition - Extension Status
Extension	100 - Alex Reed
State	Not in use

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Extension status from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Variable value

The Variable value type matches a tenant user variable value.

Open Configuration > Conditions, select New Condition, enter a name, choose Variable value in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Variable value.
Variable	User variable name. The form prefixes the value with USR-.
Value	Value to compare against.
Use as Regex	Treats the value as a regular expression.

Example

Field	Example value
Name	Docs Condition - Variable Value
Variable	DEPARTMENT
Value	Accounting

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Variable value from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Multiple variable values

The Multiple variable values type matches one variable against multiple possible values, each with its own destination path.

Open Configuration > Conditions, select New Condition, enter a name, choose Multiple variable values in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Multiple variable values.
Variable	User variable name. The form prefixes the value with USR-.
Value rows	Values to compare against.
Destination rows	Destination selected for each matching value.

Example

Field	Example value
Name	Docs Condition - Multiple Variable Values
Variable	SERVICE
Values	billing, support

Destinations

This type hides the standard single match destination and shows destination rows for each configured variable value.

Editing and deleting

To edit this condition, open Docs Condition - Multiple variable values from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

System variable value

The System variable value type matches an Asterisk or system channel variable value.

Open Configuration > Conditions, select New Condition, enter a name, choose System variable value in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select System variable value.
System variable	Variable name available in the call, such as CALLERID(num).
Value	Value to compare against.
Use as Regex	Treats the value as a regular expression.

Example

Field	Example value
Name	Docs Condition - System Variable Value
System variable	CALLERID(num)
Value	^1555

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - System variable value from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Multiple extensions status

The Multiple extensions status type checks the combined state of multiple selected extensions.

Open Configuration > Conditions, select New Condition, enter a name, choose Multiple extensions status in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Multiple extensions status.
Extensions	Extensions or numbered flows included in the check.
State	Combined state rule that must match.

Example

Field	Example value
Name	Docs Condition - Multiple Extensions Status
Extensions	100 and 101
State	All users are online

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Multiple extensions status from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

AGI Script

The AGI Script type runs an AGI script and compares the AGIRESULT variable with TRUE.

Open Configuration > Conditions, select New Condition, enter a name, choose AGI Script in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select AGI Script.
AGI Script	Script to execute.
Parameter 1-5	Optional script parameters, depending on the selected script definition.
AGIRESULT	The script result variable must evaluate to TRUE for the condition to match.

Example

Field	Example value
Name	Docs Condition - AGI Script
AGI Script	Docs Demo AGI 1

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - AGI Script from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Authenticate

The Authenticate type prompts the caller for a PIN and matches when authentication succeeds.

Open Configuration > Conditions, select New Condition, enter a name, choose Authenticate in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Authenticate.
Welcome Message	Prompt played before PIN entry.
PIN	Valid PIN value. Additional PIN fields can define more accepted values.
Maximum digits	Maximum number of digits the caller can enter.
Wrong PIN Message	Prompt played after an invalid PIN.
Max attempts	How many failed attempts are allowed.
Timeout	How long to wait for digits.

Example

Field	Example value
Name	Docs Condition - Authenticate
PIN	1234
Max attempts	3

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Authenticate from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Tenant - number of I/O channels (external)

The Tenant - number of I/O channels (external) type matches when the tenant has more than the configured number of external channels in use.

Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of I/O channels (external) in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Tenant - number of I/O channels (external).
More than # of I/O channels used	External channel threshold.

Example

Field	Example value
Name	Docs Condition - Tenant Channels
More than	5

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Tenant - number of I/O channels (external) from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Tenant - number of any channels (internal and external)

The Tenant - number of any channels (internal and external) type matches when the tenant has more than the configured number of total channels in use.

Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of any channels (internal and external) in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Tenant - number of any channels (internal and external).
More than # of any type of channels used	Total channel threshold, including internal and external channels.

Example

Field	Example value
Name	Docs Condition - Tenant Any Channels
More than	10

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Tenant - number of any channels (internal and external) from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

DID - number of inbound channels

The DID - number of inbound channels type matches when a selected DID has more than the configured number of inbound channels in use.

Open Configuration > Conditions, select New Condition, enter a name, choose DID - number of inbound channels in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select DID - number of inbound channels.
DID to monitor	DID whose inbound channel usage is checked.
More than # of channels used	Inbound channel threshold.

Example

Field	Example value
Name	Docs Condition - DID Channels
DID	Docs Demo DID 1
More than	1

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - DID - number of inbound channels from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Number of custom group channels

The Number of custom group channels type matches when a custom channel group has more than the configured number of active channels.

Open Configuration > Conditions, select New Condition, enter a name, choose Number of custom group channels in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Number of custom group channels.
Group name	Custom group name to count.
More than # of channels used	Channel count threshold.

Example

Field	Example value
Name	Docs Condition - Channel Group Count
Group name	support
More than	2

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Number of custom group channels from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Answering Machine Detection

The Answering Machine Detection type runs answering machine detection and matches according to the analysis result.

Open Configuration > Conditions, select New Condition, enter a name, choose Answering Machine Detection in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Answering Machine Detection.
Initial silence	Maximum initial silence before greeting detection.
Greeting	Maximum greeting duration.
After greeting, silence	Silence duration after greeting.
Total analysis time	Maximum analysis window.
Word settings	Minimum and maximum word lengths, silence between words, and maximum word count.
Silence threshold	Audio threshold used for silence detection.

Example

Field	Example value
Name	Docs Condition - Answering Machine Detection
Total analysis time	5000

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Answering Machine Detection from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

SIP Header

The SIP Header type matches a SIP header against a regular expression.

Open Configuration > Conditions, select New Condition, enter a name, choose SIP Header in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select SIP Header.
SIP Header	Header name to inspect.
Regular Expression	Expression used to match the header value.

Example

Field	Example value
Name	Docs Condition - SIP Header
SIP Header	X-Account
Regular Expression	Accounting

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - SIP Header from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Agent logged in a queue

The Agent logged in a queue type matches when the selected agent is logged in to the selected queue.

Open Configuration > Conditions, select New Condition, enter a name, choose Agent logged in a queue in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Agent logged in a queue.
Agent	Agent extension or external agent to check.
Queue	Queue where login state is checked.

Example

Field	Example value
Name	Docs Condition - Agent Logged In
Agent	100 - Alex Reed
Queue	Accounting

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Agent logged in a queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Agent paused from queue

The Agent paused from queue type matches when the selected agent is paused in the selected queue.

Open Configuration > Conditions, select New Condition, enter a name, choose Agent paused from queue in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Agent paused from queue.
Agent	Agent extension or external agent to check.
Queue	Queue where pause state is checked.

Example

Field	Example value
Name	Docs Condition - Agent Paused
Agent	100 - Alex Reed
Queue	Accounting

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Agent paused from queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Caller ID in Phonebook

The Caller ID in Phonebook type matches when caller ID is found in a selected phone book.

Open Configuration > Conditions, select New Condition, enter a name, choose Caller ID in Phonebook in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Caller ID in Phonebook.
Caller ID	Caller number to look up, usually provided dynamically during a call.
Phonebook	Phone book used for the lookup.

Example

Field	Example value
Name	Docs Condition - Caller ID in Phonebook
Caller ID	${CALLERID(num)}
Phonebook	Default

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Caller ID in Phonebook from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Feature code parameter

The Feature code parameter type matches parameters collected by a feature code.

Open Configuration > Conditions, select New Condition, enter a name, choose Feature code parameter in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Feature code parameter.
Parameter	Parameter value to compare. Multiple parameter rows can be used.

Example

Field	Example value
Name	Docs Condition - Feature Code Parameter
Parameter 1	42

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Feature code parameter from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

All conditions listed satisfied

The All conditions listed satisfied type matches only when every selected condition is satisfied.

Open Configuration > Conditions, select New Condition, enter a name, choose All conditions listed satisfied in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select All conditions listed satisfied.
Conditions	Conditions that must all match.

Example

Field	Example value
Name	Docs Condition - All Conditions
Conditions	Weektime and Weekday

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - All conditions listed satisfied from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Any conditions listed satisfied

The Any conditions listed satisfied type matches when at least one selected condition is satisfied.

Open Configuration > Conditions, select New Condition, enter a name, choose Any conditions listed satisfied in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Any conditions listed satisfied.
Conditions	Conditions where any one match is enough.

Example

Field	Example value
Name	Docs Condition - Any Conditions
Conditions	Weektime or Caller ID

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Any conditions listed satisfied from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Negate condition result

The Negate condition result type matches when the selected condition does not match.

Open Configuration > Conditions, select New Condition, enter a name, choose Negate condition result in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Negate condition result.
Condition	Condition whose result is inverted.

Example

Field	Example value
Name	Docs Condition - Negate Condition
Condition	Docs Condition - Weektime

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Negate condition result from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Use a Global Condition

The Use a Global Condition type references a global condition from the tenant configuration.

Open Configuration > Conditions, select New Condition, enter a name, choose Use a Global Condition in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Use a Global Condition.
Condition	Global condition to evaluate from this tenant.

Example

Field	Example value
Name	Docs Condition - Use Global Condition
Global condition	Docs Global Condition - Weektime

Destinations

The global condition supplies the test. The tenant condition still defines the destinations that should run when the global test matches or does not match.

Editing and deleting

To edit this condition, open Docs Condition - Use a Global Condition from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Check SMS message

The Check SMS message type matches SMS message content.

Open Configuration > Conditions, select New Condition, enter a name, choose Check SMS message in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Check SMS message.
Message content	Text or expression used to match the SMS body.
Case sensitive	Requires exact case matching.
Exact Match	Compares exact content without filtering characters.
Use regex	Treats message content as a regular expression.

Example

Field	Example value
Name	Docs Condition - Check SMS Message
Message content	STOP

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Check SMS message from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Check if a specific channel is running

The Check if a specific channel is running type checks whether a channel matching the configured attributes is currently running.

Open Configuration > Conditions, select New Condition, enter a name, choose Check if a specific channel is running in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Check if a specific channel is running.
Channel	Channel name or pattern.
Context	Dialplan context to match.
Extension	Dialplan extension to match.
State	Channel state to match.
CallerID	Caller ID value to match.

Example

Field	Example value
Name	Docs Condition - Check Channel
Channel	PJSIP/100

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Check if a specific channel is running from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Multiple destination over weektime

The Multiple destination over weektime type routes to different destinations based on a color-coded weekly timetable.

Open Configuration > Conditions, select New Condition, enter a name, choose Multiple destination over weektime in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Multiple destination over weektime.
Color names	Labels for each timetable color.
Timetable	Weekly grid where time blocks are assigned to colors.
Destinations	Destination selected for each color.

Example

Field	Example value
Name	Docs Condition - Multiple Destination over Weektime
Color 1	Open hours
Color 2	After hours

Destinations

This type uses one destination group for each color in the weekly timetable.

Editing and deleting

To edit this condition, open Docs Condition - Multiple destination over weektime from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Call Screening using a random PIN

The Call Screening using a random PIN type screens a call by playing a prompt and asking the caller to enter a generated PIN.

Open Configuration > Conditions, select New Condition, enter a name, choose Call Screening using a random PIN in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Call Screening using a random PIN.
Welcome Message	Prompt played before PIN entry.
Wrong PIN Message	Prompt played after an invalid PIN.
Max attempts	How many failed attempts are allowed.
Timeout	How long to wait for digits.
PIN length	Length of the generated PIN.

Example

Field	Example value
Name	Docs Condition - Call Screening Random PIN
PIN length	4

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Call Screening using a random PIN from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Caller has already called in

The Caller has already called in type checks recent inbound call history for the current caller.

Open Configuration > Conditions, select New Condition, enter a name, choose Caller has already called in in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Caller has already called in.
Lookup days	How many days back to search.
Lookup hours	How many hours back to search.
Match number of digits	How many rightmost caller ID digits to compare.
Disposition	Call result filter.
At least	Minimum call count and optional duration rule.

Example

Field	Example value
Name	Docs Condition - Caller Already Called In
Lookup hours	24
At least	1 time

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Caller has already called in from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Caller has been called out

The Caller has been called out type checks recent outbound call history for the current caller.

Open Configuration > Conditions, select New Condition, enter a name, choose Caller has been called out in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Caller has been called out.
Lookup days	How many days back to search.
Lookup hours	How many hours back to search.
Match number of digits	How many rightmost caller ID digits to compare.
Disposition	Call result filter.

Example

Field	Example value
Name	Docs Condition - Caller Already Called Out
Lookup hours	24
Disposition	Answered

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Caller has been called out from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Queue Callers, more than

The Queue Callers, more than type matches when a selected queue has more than the configured number of callers waiting.

Open Configuration > Conditions, select New Condition, enter a name, choose Queue Callers, more than in the Type field, complete the type-specific fields, and select Save.

Fields

Field or option	Description
Name	Display name used in condition lists and selectors.
Type	Select Queue Callers, more than.
Queue	Queue to monitor.
More than # callers	Waiting caller threshold.

Example

Field	Example value
Name	Docs Condition - Queue Callers More Than
Queue	Accounting
More than # callers	3

Destinations

For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.

Editing and deleting

To edit this condition, open Docs Condition - Queue Callers, more than from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.