Conditions

Overview
The Conditions page defines reusable tests for schedules, caller identity, channel usage, queue state, variables, authentication, and other routing decisions. Open it from Configuration > Conditions.
The page works against the tenant currently selected in the top bar. The screenshots and demo rows were captured in the Canistracci OIL tenant.
Conditions list page filtered to documentation examples in the Canistracci OIL tenant.
Working with conditions
Task
How to do it
Add
Select New Condition, enter a name, choose the condition type, complete the type-specific fields, and select Save.
Edit
Open a condition by selecting its name in the list, change the fields, and select Save.
Duplicate
Use the duplicate action in the Actions column to copy an existing condition before changing it.
Delete
Select one or more rows and use Delete Selected, or open a condition and delete it after checking references.
Show flow
Use the flow action in the Actions column to inspect where the condition routes calls.
Page functions
Action
Description
New Condition
Opens the creation form for a new condition.
Delete Selected
Deletes selected conditions after confirmation.
Search
Filters the visible rows by name, type, condition summary, or action text.
Sort
Sorts the list by the selected column.
Page size
Changes how many conditions are shown per page.
List columns
Column
Description
Select
Selects a condition for bulk deletion.
Name
Condition display name. Select it to edit the condition.
Type
Condition type code used by MiRTA PBX.
Condition
Human-readable summary of the configured match rule.
Actions
Duplicate and flow-inspection actions for the row.
Condition types
Type
Purpose
Example record
Weektime
Matches weekly recurring time slots, such as business hours or after-hours periods.
Docs Condition - Weektime
Calendar
Matches absolute date and time ranges for holidays, maintenance windows, and one-off closures.
Docs Condition - Calendar
Hours
Matches one or more daily time ranges without selecting specific weekdays.
Docs Condition - Hours
Simple Caller ID
Matches the caller number against one or more literal values or regular expressions.
Docs Condition - Simple Caller ID
Simple Caller ID Name
Matches the caller name against one or more literal values or regular expressions.
Docs Condition - Simple Caller ID Name
Weekday
Matches selected days of the week.
Docs Condition - Weekday
Date - exact match
Matches one or more exact dates or date/time values.
Docs Condition - Date - exact match
Date - lesser than date
Matches when the current date/time is earlier than the configured date/time.
Docs Condition - Date - lesser than date
Date - greater than date
Matches when the current date/time is later than the configured date/time.
Docs Condition - Date - greater than date
Date - between dates
Matches when the current date/time is between a configured start and end value.
Docs Condition - Date - between dates
Day of the month
Matches a specific day number in the month.
Docs Condition - Day of the month
Extension status
Matches the state of one selected extension or numbered flow.
Docs Condition - Extension status
Variable value
Matches a tenant user variable value.
Docs Condition - Variable value
Multiple variable values
Matches one variable against multiple possible values, each with its own destination path.
Docs Condition - Multiple variable values
System variable value
Matches an Asterisk or system channel variable value.
Docs Condition - System variable value
Multiple extensions status
Checks the combined state of multiple selected extensions.
Docs Condition - Multiple extensions status
AGI Script
Runs an AGI script and compares the AGIRESULT variable with TRUE.
Docs Condition - AGI Script
Authenticate
Prompts the caller for a PIN and matches when authentication succeeds.
Docs Condition - Authenticate
Tenant - number of I/O channels (external)
Matches when the tenant has more than the configured number of external channels in use.
Docs Condition - Tenant - number of I/O channels (external)
Tenant - number of any channels (internal and external)
Matches when the tenant has more than the configured number of total channels in use.
Docs Condition - Tenant - number of any channels (internal and external)
DID - number of inbound channels
Matches when a selected DID has more than the configured number of inbound channels in use.
Docs Condition - DID - number of inbound channels
Number of custom group channels
Matches when a custom channel group has more than the configured number of active channels.
Docs Condition - Number of custom group channels
Answering Machine Detection
Runs answering machine detection and matches according to the analysis result.
Docs Condition - Answering Machine Detection
SIP Header
Matches a SIP header against a regular expression.
Docs Condition - SIP Header
Agent logged in a queue
Matches when the selected agent is logged in to the selected queue.
Docs Condition - Agent logged in a queue
Agent paused from queue
Matches when the selected agent is paused in the selected queue.
Docs Condition - Agent paused from queue
Caller ID in Phonebook
Matches when caller ID is found in a selected phone book.
Docs Condition - Caller ID in Phonebook
Feature code parameter
Matches parameters collected by a feature code.
Docs Condition - Feature code parameter
All conditions listed satisfied
Matches only when every selected condition is satisfied.
Docs Condition - All conditions listed satisfied
Any conditions listed satisfied
Matches when at least one selected condition is satisfied.
Docs Condition - Any conditions listed satisfied
Negate condition result
Matches when the selected condition does not match.
Docs Condition - Negate condition result
Use a Global Condition
References a global condition from the tenant configuration.
Docs Condition - Use a Global Condition
Check SMS message
Matches SMS message content.
Docs Condition - Check SMS message
Check if a specific channel is running
Checks whether a channel matching the configured attributes is currently running.
Docs Condition - Check if a specific channel is running
Multiple destination over weektime
Routes to different destinations based on a color-coded weekly timetable.
Docs Condition - Multiple destination over weektime
Call Screening using a random PIN
Screens a call by playing a prompt and asking the caller to enter a generated PIN.
Docs Condition - Call Screening using a random PIN
Caller has already called in
Checks recent inbound call history for the current caller.
Docs Condition - Caller has already called in
Caller has been called out
Checks recent outbound call history for the current caller.
Docs Condition - Caller has been called out
Queue Callers, more than
Matches when a selected queue has more than the configured number of callers waiting.
Docs Condition - Queue Callers, more than
Demo records
The Canistracci OIL tenant contains one documentation example for each available condition type: 39 records with names beginning with Docs Condition -. A global example named Docs Global Condition - Weektime is also available for the Use a Global Condition type.
Deleting records
Before deleting a condition, check call flows, destinations, schedules, IVRs, feature codes, and reports that may reference it. MiRTA PBX asks for confirmation before the delete is submitted.

Weektime
The Weektime type matches weekly recurring time slots, such as business hours or after-hours periods.
Open Configuration > Conditions, select New Condition, enter a name, choose Weektime in the Type field, complete the type-specific fields, and select Save.
Weektime condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Weektime.
Timezone
Timezone used to evaluate the weekly schedule. Leave it empty to use the tenant default.
Select timeslots
Weekly calendar where matching time blocks are drawn.
Example
Field
Example value
Name
Docs Condition - Weektime
Timeslot
Monday 09:00-17:00
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Weektime from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Calendar
The Calendar type matches absolute date and time ranges for holidays, maintenance windows, and one-off closures.
Open Configuration > Conditions, select New Condition, enter a name, choose Calendar in the Type field, complete the type-specific fields, and select Save.
Calendar condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Calendar.
Timezone
Timezone used to evaluate the calendar entries.
Select timeslots
Calendar where date and time blocks are entered.
Example
Field
Example value
Name
Docs Condition - Calendar
Calendar slot
2026-12-24 09:00 to 2026-12-24 17:00
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Calendar from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Hours
The Hours type matches one or more daily time ranges without selecting specific weekdays.
Open Configuration > Conditions, select New Condition, enter a name, choose Hours in the Type field, complete the type-specific fields, and select Save.
Hours condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Hours.
Timezone
Timezone used to evaluate the time ranges.
From - To
Up to three daily start and end ranges.
Example
Field
Example value
Name
Docs Condition - Hours
From - To
09:00 to 17:00
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Hours from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Simple Caller ID
The Simple Caller ID type matches the caller number against one or more literal values or regular expressions.
Open Configuration > Conditions, select New Condition, enter a name, choose Simple Caller ID in the Type field, complete the type-specific fields, and select Save.
Simple Caller ID condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Simple Caller ID.
Caller ID
Caller number value or regular expression to match. Multiple rows can be used.
Example
Field
Example value
Name
Docs Condition - Simple Caller ID
Caller ID
^1555
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Simple Caller ID from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Simple Caller ID Name
The Simple Caller ID Name type matches the caller name against one or more literal values or regular expressions.
Open Configuration > Conditions, select New Condition, enter a name, choose Simple Caller ID Name in the Type field, complete the type-specific fields, and select Save.
Simple Caller ID Name condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Simple Caller ID Name.
Caller ID Name
Caller name value or regular expression to match. Multiple rows can be used.
Example
Field
Example value
Name
Docs Condition - Simple Caller ID Name
Caller ID Name
Canistracci
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Simple Caller ID Name from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Weekday
The Weekday type matches selected days of the week.
Open Configuration > Conditions, select New Condition, enter a name, choose Weekday in the Type field, complete the type-specific fields, and select Save.
Weekday condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Weekday.
Timezone
Timezone used to determine the current weekday.
Sunday through Saturday
Checkboxes for the days that should match.
Example
Field
Example value
Name
Docs Condition - Weekday
Days
Monday through Friday
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Weekday from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - exact match
The Date - exact match type matches one or more exact dates or date/time values.
Open Configuration > Conditions, select New Condition, enter a name, choose Date - exact match in the Type field, complete the type-specific fields, and select Save.
Date - exact match condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Date - exact match.
Timezone
Timezone used to evaluate the date.
Date
Exact date or date/time value to match.
Recurring
Treats the date as recurring instead of a one-time date.
Example
Field
Example value
Name
Docs Condition - Date - Exact Match
Date
2026-12-25 00:00:00
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Date - exact match from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - lesser than date
The Date - lesser than date type matches when the current date/time is earlier than the configured date/time.
Open Configuration > Conditions, select New Condition, enter a name, choose Date - lesser than date in the Type field, complete the type-specific fields, and select Save.
Date - lesser than date condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Date - lesser than date.
Lesser than Date
Date or date/time threshold used by the comparison.
Recurring
Treats the threshold as a recurring date value.
Custom
Uses a custom date expression instead of the date picker value.
Example
Field
Example value
Name
Docs Condition - Date - Lesser Than Date
Lesser than Date
2026-12-31 23:59:59
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Date - lesser than date from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - greater than date
The Date - greater than date type matches when the current date/time is later than the configured date/time.
Open Configuration > Conditions, select New Condition, enter a name, choose Date - greater than date in the Type field, complete the type-specific fields, and select Save.
Date - greater than date condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Date - greater than date.
Greater than Date
Date or date/time threshold used by the comparison.
Recurring
Treats the threshold as a recurring date value.
Custom
Uses a custom date expression instead of the date picker value.
Example
Field
Example value
Name
Docs Condition - Date - Greater Than Date
Greater than Date
2026-01-01 00:00:00
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Date - greater than date from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Date - between dates
The Date - between dates type matches when the current date/time is between a configured start and end value.
Open Configuration > Conditions, select New Condition, enter a name, choose Date - between dates in the Type field, complete the type-specific fields, and select Save.
Date - between dates condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Date - between dates.
Between Date/Time
Start and end values for a matching window. Multiple windows can be configured.
Recurring
Treats the date window as recurring.
Example
Field
Example value
Name
Docs Condition - Date - Between Dates
Between Date/Time
2026-12-24 09:00:00 and 2026-12-24 17:00:00
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Date - between dates from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Day of the month
The Day of the month type matches a specific day number in the month.
Open Configuration > Conditions, select New Condition, enter a name, choose Day of the month in the Type field, complete the type-specific fields, and select Save.
Day of the month condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Day of the month.
Timezone
Timezone used to evaluate the month day.
Day of the month
Day number from 1 to 31.
Example
Field
Example value
Name
Docs Condition - Day of the Month
Day of the month
15
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Day of the month from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Extension status
The Extension status type matches the state of one selected extension or numbered flow.
Open Configuration > Conditions, select New Condition, enter a name, choose Extension status in the Type field, complete the type-specific fields, and select Save.
Extension status condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Extension status.
Extension
Extension or flow whose state is checked.
State
State to match: in use, not in use, or DND active.
Example
Field
Example value
Name
Docs Condition - Extension Status
Extension
100 - Alex Reed
State
Not in use
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Extension status from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Variable value
The Variable value type matches a tenant user variable value.
Open Configuration > Conditions, select New Condition, enter a name, choose Variable value in the Type field, complete the type-specific fields, and select Save.
Variable value condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Variable value.
Variable
User variable name. The form prefixes the value with USR-.
Value
Value to compare against.
Use as Regex
Treats the value as a regular expression.
Example
Field
Example value
Name
Docs Condition - Variable Value
Variable
DEPARTMENT
Value
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Variable value from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Multiple variable values
The Multiple variable values type matches one variable against multiple possible values, each with its own destination path.
Open Configuration > Conditions, select New Condition, enter a name, choose Multiple variable values in the Type field, complete the type-specific fields, and select Save.
Multiple variable values condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Multiple variable values.
Variable
User variable name. The form prefixes the value with USR-.
Value rows
Values to compare against.
Destination rows
Destination selected for each matching value.
Example
Field
Example value
Name
Docs Condition - Multiple Variable Values
Variable
SERVICE
Values
billing, support
Destinations
This type hides the standard single match destination and shows destination rows for each configured variable value.
Editing and deleting
To edit this condition, open Docs Condition - Multiple variable values from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

System variable value
The System variable value type matches an Asterisk or system channel variable value.
Open Configuration > Conditions, select New Condition, enter a name, choose System variable value in the Type field, complete the type-specific fields, and select Save.
System variable value condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select System variable value.
System variable
Variable name available in the call, such as CALLERID(num).
Value
Value to compare against.
Use as Regex
Treats the value as a regular expression.
Example
Field
Example value
Name
Docs Condition - System Variable Value
System variable
CALLERID(num)
Value
^1555
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - System variable value from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Multiple extensions status
The Multiple extensions status type checks the combined state of multiple selected extensions.
Open Configuration > Conditions, select New Condition, enter a name, choose Multiple extensions status in the Type field, complete the type-specific fields, and select Save.
Multiple extensions status condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Multiple extensions status.
Extensions
Extensions or numbered flows included in the check.
State
Combined state rule that must match.
Example
Field
Example value
Name
Docs Condition - Multiple Extensions Status
Extensions
100 and 101
State
All users are online
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Multiple extensions status from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

AGI Script
The AGI Script type runs an AGI script and compares the AGIRESULT variable with TRUE.
Open Configuration > Conditions, select New Condition, enter a name, choose AGI Script in the Type field, complete the type-specific fields, and select Save.
AGI Script condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select AGI Script.
AGI Script
Script to execute.
Parameter 1-5
Optional script parameters, depending on the selected script definition.
AGIRESULT
The script result variable must evaluate to TRUE for the condition to match.
Example
Field
Example value
Name
Docs Condition - AGI Script
AGI Script
Docs Demo AGI 1
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - AGI Script from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Authenticate
The Authenticate type prompts the caller for a PIN and matches when authentication succeeds.
Open Configuration > Conditions, select New Condition, enter a name, choose Authenticate in the Type field, complete the type-specific fields, and select Save.
Authenticate condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Authenticate.
Welcome Message
Prompt played before PIN entry.
PIN
Valid PIN value. Additional PIN fields can define more accepted values.
Maximum digits
Maximum number of digits the caller can enter.
Wrong PIN Message
Prompt played after an invalid PIN.
Max attempts
How many failed attempts are allowed.
Timeout
How long to wait for digits.
Example
Field
Example value
Name
Docs Condition - Authenticate
PIN
1234
Max attempts
3
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Authenticate from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Tenant - number of I/O channels (external)
The Tenant - number of I/O channels (external) type matches when the tenant has more than the configured number of external channels in use.
Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of I/O channels (external) in the Type field, complete the type-specific fields, and select Save.
Tenant - number of I/O channels (external) condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Tenant - number of I/O channels (external).
More than # of I/O channels used
External channel threshold.
Example
Field
Example value
Name
Docs Condition - Tenant Channels
More than
5
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Tenant - number of I/O channels (external) from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Tenant - number of any channels (internal and external)
The Tenant - number of any channels (internal and external) type matches when the tenant has more than the configured number of total channels in use.
Open Configuration > Conditions, select New Condition, enter a name, choose Tenant - number of any channels (internal and external) in the Type field, complete the type-specific fields, and select Save.
Tenant - number of any channels (internal and external) condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Tenant - number of any channels (internal and external).
More than # of any type of channels used
Total channel threshold, including internal and external channels.
Example
Field
Example value
Name
Docs Condition - Tenant Any Channels
More than
10
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Tenant - number of any channels (internal and external) from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

DID - number of inbound channels
The DID - number of inbound channels type matches when a selected DID has more than the configured number of inbound channels in use.
Open Configuration > Conditions, select New Condition, enter a name, choose DID - number of inbound channels in the Type field, complete the type-specific fields, and select Save.
DID - number of inbound channels condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select DID - number of inbound channels.
DID to monitor
DID whose inbound channel usage is checked.
More than # of channels used
Inbound channel threshold.
Example
Field
Example value
Name
Docs Condition - DID Channels
DID
Docs Demo DID 1
More than
1
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - DID - number of inbound channels from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Number of custom group channels
The Number of custom group channels type matches when a custom channel group has more than the configured number of active channels.
Open Configuration > Conditions, select New Condition, enter a name, choose Number of custom group channels in the Type field, complete the type-specific fields, and select Save.
Number of custom group channels condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Number of custom group channels.
Group name
Custom group name to count.
More than # of channels used
Channel count threshold.
Example
Field
Example value
Name
Docs Condition - Channel Group Count
Group name
support
More than
2
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Number of custom group channels from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Answering Machine Detection
The Answering Machine Detection type runs answering machine detection and matches according to the analysis result.
Open Configuration > Conditions, select New Condition, enter a name, choose Answering Machine Detection in the Type field, complete the type-specific fields, and select Save.
Answering Machine Detection condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Answering Machine Detection.
Initial silence
Maximum initial silence before greeting detection.
Greeting
Maximum greeting duration.
After greeting, silence
Silence duration after greeting.
Total analysis time
Maximum analysis window.
Word settings
Minimum and maximum word lengths, silence between words, and maximum word count.
Silence threshold
Audio threshold used for silence detection.
Example
Field
Example value
Name
Docs Condition - Answering Machine Detection
Total analysis time
5000
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Answering Machine Detection from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

SIP Header
The SIP Header type matches a SIP header against a regular expression.
Open Configuration > Conditions, select New Condition, enter a name, choose SIP Header in the Type field, complete the type-specific fields, and select Save.
SIP Header condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select SIP Header.
SIP Header
Header name to inspect.
Regular Expression
Expression used to match the header value.
Example
Field
Example value
Name
Docs Condition - SIP Header
SIP Header
X-Account
Regular Expression
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - SIP Header from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Agent logged in a queue
The Agent logged in a queue type matches when the selected agent is logged in to the selected queue.
Open Configuration > Conditions, select New Condition, enter a name, choose Agent logged in a queue in the Type field, complete the type-specific fields, and select Save.
Agent logged in a queue condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Agent logged in a queue.
Agent
Agent extension or external agent to check.
Queue
Queue where login state is checked.
Example
Field
Example value
Name
Docs Condition - Agent Logged In
Agent
100 - Alex Reed
Queue
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Agent logged in a queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Agent paused from queue
The Agent paused from queue type matches when the selected agent is paused in the selected queue.
Open Configuration > Conditions, select New Condition, enter a name, choose Agent paused from queue in the Type field, complete the type-specific fields, and select Save.
Agent paused from queue condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Agent paused from queue.
Agent
Agent extension or external agent to check.
Queue
Queue where pause state is checked.
Example
Field
Example value
Name
Docs Condition - Agent Paused
Agent
100 - Alex Reed
Queue
Accounting
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Agent paused from queue from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Caller ID in Phonebook
The Caller ID in Phonebook type matches when caller ID is found in a selected phone book.
Open Configuration > Conditions, select New Condition, enter a name, choose Caller ID in Phonebook in the Type field, complete the type-specific fields, and select Save.
Caller ID in Phonebook condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Caller ID in Phonebook.
Caller ID
Caller number to look up, usually provided dynamically during a call.
Phonebook
Phone book used for the lookup.
Example
Field
Example value
Name
Docs Condition - Caller ID in Phonebook
Caller ID
${CALLERID(num)}
Phonebook
Default
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Caller ID in Phonebook from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Feature code parameter
The Feature code parameter type matches parameters collected by a feature code.
Open Configuration > Conditions, select New Condition, enter a name, choose Feature code parameter in the Type field, complete the type-specific fields, and select Save.
Feature code parameter condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Feature code parameter.
Parameter
Parameter value to compare. Multiple parameter rows can be used.
Example
Field
Example value
Name
Docs Condition - Feature Code Parameter
Parameter 1
42
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Feature code parameter from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

All conditions listed satisfied
The All conditions listed satisfied type matches only when every selected condition is satisfied.
Open Configuration > Conditions, select New Condition, enter a name, choose All conditions listed satisfied in the Type field, complete the type-specific fields, and select Save.
All conditions listed satisfied condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select All conditions listed satisfied.
Conditions
Conditions that must all match.
Example
Field
Example value
Name
Docs Condition - All Conditions
Conditions
Weektime and Weekday
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - All conditions listed satisfied from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Any conditions listed satisfied
The Any conditions listed satisfied type matches when at least one selected condition is satisfied.
Open Configuration > Conditions, select New Condition, enter a name, choose Any conditions listed satisfied in the Type field, complete the type-specific fields, and select Save.
Any conditions listed satisfied condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Any conditions listed satisfied.
Conditions
Conditions where any one match is enough.
Example
Field
Example value
Name
Docs Condition - Any Conditions
Conditions
Weektime or Caller ID
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Any conditions listed satisfied from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Negate condition result
The Negate condition result type matches when the selected condition does not match.
Open Configuration > Conditions, select New Condition, enter a name, choose Negate condition result in the Type field, complete the type-specific fields, and select Save.
Negate condition result condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Negate condition result.
Condition
Condition whose result is inverted.
Example
Field
Example value
Name
Docs Condition - Negate Condition
Condition
Docs Condition - Weektime
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Negate condition result from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Use a Global Condition
The Use a Global Condition type references a global condition from the tenant configuration.
Open Configuration > Conditions, select New Condition, enter a name, choose Use a Global Condition in the Type field, complete the type-specific fields, and select Save.
Use a Global Condition condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Use a Global Condition.
Condition
Global condition to evaluate from this tenant.
Example
Field
Example value
Name
Docs Condition - Use Global Condition
Global condition
Docs Global Condition - Weektime
Destinations
The global condition supplies the test. The tenant condition still defines the destinations that should run when the global test matches or does not match.
Editing and deleting
To edit this condition, open Docs Condition - Use a Global Condition from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Check SMS message
The Check SMS message type matches SMS message content.
Open Configuration > Conditions, select New Condition, enter a name, choose Check SMS message in the Type field, complete the type-specific fields, and select Save.
Check SMS message condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Check SMS message.
Message content
Text or expression used to match the SMS body.
Case sensitive
Requires exact case matching.
Exact Match
Compares exact content without filtering characters.
Use regex
Treats message content as a regular expression.
Example
Field
Example value
Name
Docs Condition - Check SMS Message
Message content
STOP
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Check SMS message from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Check if a specific channel is running
The Check if a specific channel is running type checks whether a channel matching the configured attributes is currently running.
Open Configuration > Conditions, select New Condition, enter a name, choose Check if a specific channel is running in the Type field, complete the type-specific fields, and select Save.
Check if a specific channel is running condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Check if a specific channel is running.
Channel
Channel name or pattern.
Context
Dialplan context to match.
Extension
Dialplan extension to match.
State
Channel state to match.
CallerID
Caller ID value to match.
Example
Field
Example value
Name
Docs Condition - Check Channel
Channel
PJSIP/100
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Check if a specific channel is running from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Multiple destination over weektime
The Multiple destination over weektime type routes to different destinations based on a color-coded weekly timetable.
Open Configuration > Conditions, select New Condition, enter a name, choose Multiple destination over weektime in the Type field, complete the type-specific fields, and select Save.
Multiple destination over weektime condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Multiple destination over weektime.
Color names
Labels for each timetable color.
Timetable
Weekly grid where time blocks are assigned to colors.
Destinations
Destination selected for each color.
Example
Field
Example value
Name
Docs Condition - Multiple Destination over Weektime
Color 1
Open hours
Color 2
After hours
Destinations
This type uses one destination group for each color in the weekly timetable.
Editing and deleting
To edit this condition, open Docs Condition - Multiple destination over weektime from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Call Screening using a random PIN
The Call Screening using a random PIN type screens a call by playing a prompt and asking the caller to enter a generated PIN.
Open Configuration > Conditions, select New Condition, enter a name, choose Call Screening using a random PIN in the Type field, complete the type-specific fields, and select Save.
Call Screening using a random PIN condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Call Screening using a random PIN.
Welcome Message
Prompt played before PIN entry.
Wrong PIN Message
Prompt played after an invalid PIN.
Max attempts
How many failed attempts are allowed.
Timeout
How long to wait for digits.
PIN length
Length of the generated PIN.
Example
Field
Example value
Name
Docs Condition - Call Screening Random PIN
PIN length
4
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Call Screening using a random PIN from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Caller has already called in
The Caller has already called in type checks recent inbound call history for the current caller.
Open Configuration > Conditions, select New Condition, enter a name, choose Caller has already called in in the Type field, complete the type-specific fields, and select Save.
Caller has already called in condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Caller has already called in.
Lookup days
How many days back to search.
Lookup hours
How many hours back to search.
Match number of digits
How many rightmost caller ID digits to compare.
Disposition
Call result filter.
At least
Minimum call count and optional duration rule.
Example
Field
Example value
Name
Docs Condition - Caller Already Called In
Lookup hours
24
At least
1 time
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Caller has already called in from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Caller has been called out
The Caller has been called out type checks recent outbound call history for the current caller.
Open Configuration > Conditions, select New Condition, enter a name, choose Caller has been called out in the Type field, complete the type-specific fields, and select Save.
Caller has been called out condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Caller has been called out.
Lookup days
How many days back to search.
Lookup hours
How many hours back to search.
Match number of digits
How many rightmost caller ID digits to compare.
Disposition
Call result filter.
Example
Field
Example value
Name
Docs Condition - Caller Already Called Out
Lookup hours
24
Disposition
Answered
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Caller has been called out from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.

Queue Callers, more than
The Queue Callers, more than type matches when a selected queue has more than the configured number of callers waiting.
Open Configuration > Conditions, select New Condition, enter a name, choose Queue Callers, more than in the Type field, complete the type-specific fields, and select Save.
Queue Callers, more than condition edit form in the Canistracci OIL tenant.
Fields
Field or option
Description
Name
Display name used in condition lists and selectors.
Type
Select Queue Callers, more than.
Queue
Queue to monitor.
More than # callers
Waiting caller threshold.
Example
Field
Example value
Name
Docs Condition - Queue Callers More Than
Queue
Accounting
More than # callers
3
Destinations
For tenant conditions, select the destinations that should run when the condition matches and when it does not match. Global conditions are referenced by tenant-level Use a Global Condition records.
Editing and deleting
To edit this condition, open Docs Condition - Queue Callers, more than from the Conditions list, adjust the fields, and select Save. Before deleting it, check IVRs, schedules, routes, feature codes, and other call-flow objects that may reference it.